Jorge Hernández
Saint Cloud, FL
Summary
Dynamic leader with extensive experience in payments, specializing in solution delivery and API design. Proven track record in team leadership and strategic planning, driving operational excellence through innovative solutions. Expertise in developing client-focused approaches that enhance service delivery and satisfaction.
Overview
12
12
years of professional experience
Work History
Global Director, Verifi Solution Engineering & Delivery
Visa Inc.
07.2021 - Current
- Ensured operational excellence and client satisfaction across multiple global regions.
- Led team of SMEs in managing critical API integrations for Verifi's payment solutions.
- The team also served as technical sales engineers, conducting presentations, and collaborating with sales teams to sign clients around the globe.
- Key member of the Product Council, which is responsible for all comprehensive product API specifications, utilizing expertise in API design and payment processing to build and enhance solutions.
- Streamlined integration timelines by 20% through enhanced project management methodologies.
- Increased project delivery volume by 118% and revenue delivery by 262% within two years.
- Expanded team from North America to a global presence in LAC, EU, CEMEA, and APAC.
Senior Manager, Client Services
Quavo Inc.
07.2020 - 07.2021
- Led a cross-functional team responsible for client onboarding, support, upgrades, and enhancements.
- Served as a key member of Product Council, bridging the gap between clients and product management.
- Managed a team of over a dozen professionals, including engineers, architects, developers, delivery managers, and testers.
- Developed and implemented standardized project management practices, including Jira Gantt Charts, Baseline Project Plans, Implementation Handbooks, and Pre-Requisite Task Lists.
- Pioneered Agile Transformation within the organization, introducing core practices like daily stand-ups, Kanban, Scrum, retrospectives, sprint planning, and point estimation.
- Optimized project processes and procedures, reducing project delivery time by over 75% from pre-sales to post-delivery.
Implementation Specialist - Payments
Wizeline
11.2019 - 07.2020
- Led and managed complex payment consulting and development projects.
- Successfully executed projects in multiple roles, including Project Manager, Product Owner, and Delivery Manager.
- Collaborated with key stakeholders to define project requirements, scope, status, and risk mitigation strategies.
- Served as a Payments SME during pre-sales, RFP, and discovery phases, and continued to provide product ownership throughout the SDLC.
- Performed data analysis and mapping to facilitate efficient development and implementation.
- Developed and delivered comprehensive implementation and training materials, ensuring knowledge transfer to both external clients and internal staff.
Technical Implementation Manager
Verifi Inc. (a Visa Company)
01.2017 - 11.2019
- Successfully executed over 200 integration projects between January 2017 and November 2019, including a 35% increase in 2019 alone.
- Developed and implemented efficient project plans for diverse integration types, significantly reducing time-to-market and aligning with company-wide OKRs.
- Spearheaded the development of a new Salesforce project management tool, bridging the gap between sales opportunities and project delivery to drive revenue growth.
- Served as the primary client liaison and subject matter expert for implementations, effectively communicating complex technical concepts to non-technical audiences and fostering a culture of continuous improvement in delivery, implementation, and post-go-live support.
- Provided expert guidance during pre-sales, RFP, discovery, and requirement phases.
Senior Implementation Manager & Technical Consultant
ACI Worldwide
09.2013 - 01.2017
- Successfully implemented, upgraded, and tested payment systems, including RCS, ReD Shield, and ReD1 Gateway.
- Served as a technical lead and subject matter expert for project-related inquiries from both internal and external stakeholders.
- Configured diverse technical environments, encompassing interfaces, applications, databases, services, authorizers, and front-ends (e.g., eCommerce, POS terminals, Credit Cards, EMV, Tokenization, RCS, ReD Shield, Windows, Linux, MSSQL, Oracle, Apache Tomcat, Java).
- Managed the entire client onboarding process, from scoping and testing to go-live, developing and enforcing project plans in collaboration with internal and external stakeholders.
- Owned on-premise and hosted environments throughout the entire project lifecycle, from development and certification to production.
Skills
- Program and project management
- Delivery, sales engineering, and solutions architecture
- Client services and support
- E-commerce and payments
- Dispute resolution
- API design and integrations
- RESTful services and HTTP protocols
- Data formats: XML/JSON
- Team leadership and collaboration
- Strategic planning and optimization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Global Director, Verifi Solution Engineering & Delivery
Visa Inc.
07.2021 - Current
Senior Manager, Client Services
Quavo Inc.
07.2020 - 07.2021
Implementation Specialist - Payments
Wizeline
11.2019 - 07.2020
Technical Implementation Manager
Verifi Inc. (a Visa Company)
01.2017 - 11.2019
Senior Implementation Manager & Technical Consultant
ACI Worldwide
09.2013 - 01.2017
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