Microsoft Power Platform
Sabrina Hofmann
Mount Pleasant
Summary
Motivated and detail-oriented IT professional with experience supporting enterprise systems, streamlining processes, and improving user experience through thoughtful technology solutions. Skilled at translating complex requirements into effective outcomes, collaborating with stakeholders, and providing reliable technical support. Known for adaptability, strong problem-solving abilities, and a commitment to continuous learning. Seeking to contribute to a dynamic IT team where I can apply my experience and grow professionally. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
IT Analyst
Central Michigan University
01.2023 - Current
- Developed and integrated tailored entity fields, forms, views, and workflows to enhance CRM functionality.
- Evaluated stakeholder requirements across multiple departments and implemented strategic solutions to enhance CRM platform utilization.
- Developed and conducted targeted training sessions for end-users, focusing on optimal use of MS Dynamics CRM capabilities.
- Created tailored JavaScript and jQuery scripts to facilitate client-side customization and improve functionality in MS Dynamics CRM.
- Facilitated resolution of technical issues and provided troubleshooting guidance to enhance user experience with MS Dynamics CRM.
- Reviewed and documented new features and updates from Microsoft to support effective utilization of MS Dynamics CRM platform.
- Developed user training materials to enhance software adoption across departments.
Student Account Specialist
Central Michigan University
01.2022 - 01.2023
- Facilitated comprehensive guidance for students and families regarding account balances, payment plans, and financial aid disbursement.
- Guided students and families in managing account balances, payment plans, and financial aid disbursements.
- Administered accurate and confidential management of student account records utilizing ERP and student information systems.
- Processed student account payments and adjustments, ensuring accuracy and compliance with university policies.
Collections Specialist
Central Michigan University
01.2021 - 01.2022
- Managed comprehensive record-keeping of collection activities to uphold compliance with organizational policies and legal requirements.
- Cultivated and sustained partnerships with third-party collection agencies to enhance collections strategies.
Student Assistant
Central Michigan University
01.2015 - 09.2020
- Assisted in processing student account inquiries, ensuring timely and accurate responses.
- Supported billing operations through data entry and verification of financial records.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
Education
Bachelor's degree - Computer Science
Central Michigan University
Mount Pleasant, MI05-2020
Skills
- IT troubleshooting
- Customer support
- Risk assessment
- Data analysis
- DevOps practices
- Software development
- API development
- Web development
Software
Reactjs
Dell Boomi
Timeline
IT Analyst
Central Michigan University
01.2023 - Current
Student Account Specialist
Central Michigan University
01.2022 - 01.2023
Collections Specialist
Central Michigan University
01.2021 - 01.2022
Student Assistant
Central Michigan University
01.2015 - 09.2020
Bachelor's degree - Computer Science
Central Michigan University