Summary
Overview
Work History
Education
Skills
Leadership Position
Timeline
Generic

Jhoana Castillo

Santa Maria,CA

Summary

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service in order to ensure that costumers are satisfied

Overview

2
2
years of professional experience

Work History

Cashier

Crave Mini Donuts
05.2021 - Current
  • Greeted every costumer who approached the food truck and took their order with care to ensure costumer satisfaction
  • Built relationships with customers to encourage repeat business even during events when catering to thousands of costumers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and was always available to cover when staff scheduled could not handle high volume of costumers.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Guest Advocate

Target
02.2023 - 06.2023
  • Responded to over 100 guest inquiries per shift that included, complaints and special requests to increase customer satisfaction.
  • Greeted all visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility at times when there were over 10 people in line all with different needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Santa Maria High School
Santa Maria, CA
06.2023

Skills

  • Conflict Resolution Techniques
  • Adaptable and Flexible
  • Communication Skills
  • Customer Relations
  • Leadership
  • Staff Training

Leadership Position

I served as Cheer Captain for four years for both Junior Varsity and Varsity Teams. As captain I had to lead both teams through practice and encourage them to give their best effort at all times. Along side the coach I was responsible for setting up our practices and ensuring everyone was assisting practice. During major events I had to ensure that teams were warmed up and prepared for their performances by leading rehearses and giving my teammates the opportunity to ask for help and receive it.

Timeline

Guest Advocate

Target
02.2023 - 06.2023

Cashier

Crave Mini Donuts
05.2021 - Current

High School Diploma -

Santa Maria High School

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Jhoana Castillo