Jhoanna Ojeda
Anaheim,CA
Summary
Dynamic Sales Manager with a proven track record at Cricket Wireless, excelling in relationship building and sales team training. Recognized for enhancing team performance through motivational coaching and effective communication. Bilingual and adept at driving sales growth while fostering a positive customer experience. Committed to achieving goals and delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Sales Manager
Cricket Wireless
Anaheim, CA
11.2024 - Current
- Developed understanding of sales processes and customer relationship management systems.
- Assisted in executing marketing strategies to increase product awareness and drive sales.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Supported inventory management by tracking stock levels and assisting with replenishment orders.
- Collaborated with team members to address customer inquiries and resolve issues effectively.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed and maintained scheduling systems.
Party Decorator
Party Decor by Jo
Orange, CA
07.2016 - Current
- Designed and executed themed decorations for various events, enhancing overall guest experience.
- Collaborated with clients to understand vision, ensuring custom decor aligned with event goals.
- Managed logistics for decoration setup and breakdown, optimizing workflow and reducing turnaround time.
- Trained and mentored junior decorators, sharing best practices and improving team performance.
- Developed unique decoration concepts by researching current trends and materials to elevate design quality.
- Coordinated with vendors to source materials, ensuring timely delivery and adherence to budget constraints.
- Strengthened communication skills by presenting ideas effectively during client consultations.
- Supported clients throughout the entire planning process from conceptualization to final implementation.
- Collaborated with clients to develop custom decoration themes, ensuring their vision was brought to life.
- Streamlined setup and teardown processes, resulting in reduced labor costs and increased efficiency.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
Cast Member
Disneyland Resort
Anaheim, CA
12.2021 - 08.2024
- Provided exceptional guest service in fast-paced environment, enhancing overall visitor experience.
- Assisted with daily operations, ensuring adherence to safety and quality standards.
- Collaborated with team members to maintain cleanliness and organization of workspace.
- Engaged with guests to promote events and activities, fostering a welcoming atmosphere.
- Adapted quickly to changing situations, demonstrating flexibility during peak periods.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Optimized sales transaction efficiency.
Cashier/ Prep
Boys Burgers
Anaheim, CA
06.2017 - 02.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of cashier area, enhancing customer experience.
- Assisted customers with product inquiries, fostering positive relationships and improving satisfaction.
- Trained new cashiers on register operations and customer service best practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Ensured readiness of food items for meal preparation.
- Ensured timely preparation of meals.
- Delivered exceptional dining experiences through efficient service.
Education
N/A - Sociology
Fullerton College
Fullerton, CASkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Sales expertise
- Verbal and written communication
- Positive and upbeat
- Bilingual
Timeline
Sales Manager
Cricket Wireless
11.2024 - Current
Cast Member
Disneyland Resort
12.2021 - 08.2024
Cashier/ Prep
Boys Burgers
06.2017 - 02.2020
Party Decorator
Party Decor by Jo
07.2016 - Current
N/A - Sociology
Fullerton College