Jhon Restrepo
Charlotte,NC
Summary
Diligent and disciplined self-starter with a proven track record of strong management experience. Highly dedicated to achieving organizational goals through proactive leadership and effective team collaboration.
Overview
8
8
years of professional experience
1
1
Language
Work History
CEO
Berraco Freight Inc
01.2022 - Current
- Formulated and executed effective lead generating strategies to establish and cultivate relationships with shipping clients. Employed various methods, including cold calls, emails, text messages, references, and utilization of shipping platforms.
- Presented personalized shipping options to individual clients, demonstrating a commitment to fulfilling their unique freight needs. The goal was to instill confidence in the company's ability to reliably and diligently handle their shipping requirements.
- Addressed customer concerns, inquiries, and negotiated terms with a focus on ensuring clients felt heard, respected, and confident in the company's ability to fulfill agreements. Coordinated pick-up and drop-off windows with precision.
- Organized and optimized routes, travel dates, and communicated proactively with customers through calls, emails, and texts. Ensured clients were consistently informed about their shipments and coordinated delivery times convenient for them while adhering to Department of Transportation regulations.
- Actively participated in the physical delivery and coordination of freight, either independently or with a hired team. Fostered strong face-to-face relationships with customers to build trust and confidence in the company's services.
- Managed accounts receivable, accounts payable, taxes, insurance, federal guidelines and regulations, inspections, and all relevant paperwork associated with corporate and truck-related responsibilities.
Independent Contractor
CEVA Logistics Inc.
02.2019 - 01.2022
- Coordinated the execution of daily routes, involving 20-30 different customers. Ensured clear communication and notification to all customers in advance.
- Oversaw the transportation of shipments throughout the mountainous area of Western North Carolina, covering both residential and business customers. Managed routes covering 500-600 miles a day and extended work hours.
- Completed, filed, and provided critical documents to warehouse coordinators. This included detailed information on deliveries, recipients, terrain notes, and other relevant data for streamlined tracking and safety measures.
- Maintained an exceptional work ethic, efficient output, and time management, especially during the pandemic-induced surge in shipment demand. Contributed significantly to supporting staff during challenging times.
- Fostered positive and constructive relationships with coworkers, promoting open dialogue, mutual confidence, and solution-oriented approaches to issues.
Restaurat Manager and Server
BOEUF & BUN
07.2016 - 01.2019
- Ensured a positive dining experience for customers by maintaining a customer-centric approach, addressing concerns promptly, and consistently exceeding service expectations.
- Took ownership of daily operations, overseeing financial transactions, and maintaining transparent communication with both customers and staff, building trust and credibility.
- Implemented streamlined processes and systems, enhancing overall efficiency and maintaining a high level of consistency in service delivery, resulting in improved customer satisfaction.
- Led a dynamic team through effective communication, guidance, and mentorship, fostering a positive work environment. Proactively addressed challenges, demonstrating strong problem-solving skills.
- Successfully navigated interpersonal conflicts among team members and customers, employing strong conflict resolution skills. Implemented fair and constructive feedback mechanisms, contributing to improved team dynamics and employee satisfaction.
Education
Bachelor of Science - Economics
SUNY Stony Brook
Stony Brook, NY 05.2001 -
Skills
Effective Communication and Coordination
Time Management and Project Coordinating
Customer Service
Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
Creating Strong Interpersonal Relationships
Accomplishments
Conducted a credit score seminar and presentation for approximately 50 people to increase financial literacy in under represented communities.
Timeline
CEO
Berraco Freight Inc
01.2022 - Current
Independent Contractor
CEVA Logistics Inc.
02.2019 - 01.2022
Restaurat Manager and Server
BOEUF & BUN
07.2016 - 01.2019
Bachelor of Science - Economics
SUNY Stony Brook
05.2001 -