Josephine Biller
Vista,CA
Summary
Experienced ER unit secretary with 16 years in healthcare communication and workflow management. Proficient in patient data management and HIPAA compliance, leading to enhanced patient outcomes and satisfaction. Demonstrated ability to streamline operations and improve efficiency in fast-paced environments.
Overview
26
26
years of professional experience
Work History
ER Unit Secretary
Tri City Medical Center
Oceanside, CA
03.2010 - Current
- Coordinated communication between healthcare providers and patients to ensure timely response in emergency situations.
- Verified patient insurance coverage prior to admission or treatment in ER unit.
- Utilized electronic health record systems to input and retrieve patient data promptly.
- Ensured accurate completion of relevant forms prior to patient discharge, facilitating smooth transition to post-ER care.
- Processed incoming calls, efficiently directing inquiries to appropriate departments to enhance patient service.
- Maintained a clean and organized front desk environment for operational efficiency.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Supported nursing staff by relaying important messages and facilitating workflow.
- Communicated with patients with compassion while keeping medical information private.
Food Service Cashier
Chongwah Express
Fairfield, AL
12.2000 - 08.2002
- Managed customer transactions through cash register and point-of-sale system, ensuring accurate and efficient service.
- Provided exceptional customer service during peak hours and busy shifts.
- Accurately handled cash, credit, and debit transactions to minimize errors.
- Resolved customer inquiries and complaints, contributing to improved customer satisfaction.
- Welcomed customers with prompt and friendly service upon entry.
- Restocked food items on shelves to maintain inventory levels.
- Assisted customers over the phone with inquiries and order placements.
- Maintained cleanliness in food preparation and service areas to uphold health and safety standards.
Education
Phlebotomy Technician-CPT1 -
Vista Adult School/Career Technical Education
Vista, CA02-2019
Medical Assistant -
OUCSD Regional Occupational Program
Oceanside, CA06-2009
Skills
- Medical terminology proficiency
- Compassionate patient care
- Compliance with HIPAA regulations
- Workflow management
- Administrative skills
- Multitasking capabilities
- Prioritization of tasks
- Effective communication coordination
- Decision-making skills
- Detail-oriented approach
- Adaptable mindset
- Workplace professionalism
- Self-driven motivation
- Answering phone calls
Languages
Tagalog
Native/ Bilingual
Timeline
ER Unit Secretary
Tri City Medical Center
03.2010 - Current
Food Service Cashier
Chongwah Express
12.2000 - 08.2002
Phlebotomy Technician-CPT1 -
Vista Adult School/Career Technical Education
Medical Assistant -
OUCSD Regional Occupational Program