Jhordan LEON-HERNANDEZ
Woodstock,GA
Summary
Dedicated professional with a solid foundation in customer service and remote operations, excelling in organizational and technical skills. Proven ability to efficiently handle high call volumes and client interactions while maintaining data integrity. Currently advancing in healthcare management, ready to apply diverse expertise to enhance patient services and virtual administration.
Overview
6
6
years of professional experience
Work History
LEX Receptionist
Anywhere Works
06.2026 - Current
- Acted as LEX receptionist for legal professionals at AnywhereWorks, managing client interactions and facilitating smooth operations. with AnywhereWorks, I serve as a remote virtual receptionist supporting legal professionals.
- Served as a remote virtual receptionist for legal professionals at AnywhereWorks, ensuring seamless communication and support.
- Scheduled appointments, completed client intake, and documented client information.
- Delivered professional, courteous service, handling every interaction with efficiency and attention to detail.
Team Member
Super Target
Woodstock, USA
11.2024 - 12.2024
- Supported customers with product selection and fulfillment, ensuring timely service and 100% order accuracy.
- Assisted customers with product selections and inquiries.
- Contributed to team efforts in maintaining store organization and adapting to high-volume environments.
- Stocked shelves with merchandise to ensure product availability for customers. and organized merchandise displays.
- Maintained cleanliness and safety of sales floor areas.
Telephone Interviewer
Dynata
, Remote
06.2023 - 02.2024
- Conducted telephone surveys with diverse clients, building rapport and resolving objections to maintain completion rates above 80%.
- Conducted remote telephone interviews with clients, gathering valuable feedback to inform service improvements.
- Managed high call volumes in a remote setting, demonstrating strong phone etiquette and multitasking abilities.
- Documented responses using structured scripts and CRM software, ensuring data integrity for accurate reporting.
Deli/Bakery Associate
Walmart
Newnan, USA
11.2022 - 08.2023
- Prepared a variety of baked goods using commercial ovens and mixers in a fast-paced environment. using commercial ovens and mixers.
- Assisted customers with product inquiries and selections in the bakery department.
- Delivered guest services through product recommendations and order management, efficiently handling multiple requests to enhance customer satisfaction.
- Ensured cleanliness and organization standards by adhering to food safety protocols, contributing to compliance and maintaining high-quality service.
- Maintained cleanliness of workstations and equipment throughout shifts to ensure a safe and organized workspace. of workstations and equipment throughout shifts.
Copy and Print Associate
Office Depot
Newnan, USA
08.2021 - 04.2022
- Assessed customer needs and delivered tailored printing solutions while processing transactions and ensuring order accuracy.
- Operated digital printing equipment for high-quality document production.
- Assisted customers with print and copy service inquiries and product selection.
- Managed multiple order deadlines, ensuring quality and customer satisfaction.
- Maintained inventory of paper, ink, and printing supplies for efficient operations.
Server/Cashier
Olive Garden
Fayetteville, USA
06.2020 - 04.2021
- Provided exceptional customer service to enhance dining experiences.
- Processed payments and upsold menu items, supporting team sales goals through clear communication.
- Coordinated service for multiple tables, timing orders to enhance guest satisfaction and promptly address concerns.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders using point-of-sale system efficiently.
Education
Associate of Science - Healthcare Management
Chattahoochee Technical College
Marietta, GA12-2027
Some College - Criminal Justice and Forensic Science
Atlanta Technical College
Atlanta, GA03-2023
High School Diploma -
Georgia Cyber Academy
Fayetteville, GA05-2020
Skills
- Legal software
- CRM Software
- Client document management
- Record management
- Appointment scheduling
- POS Systems
- Data entry
- Microsoft Office Suite
- Team collaboration
- Guest Services
- Customer service
- Phone Etiquette
- Multi-line telephone skills
- Telephone skills
- Effective communication
- Negotiation
- Upselling
- Reception desk management
- Time Management
- Organizational Skills
- Tech-Savvy
- Computer Literacy
- Healthcare regulations
- Positive and professional
- Schedule management
- Verbal communication
- Client relations management
Languages
- English, Native
- Spanish, Beginner
Timeline
LEX Receptionist
Anywhere Works
06.2026 - Current
Team Member
Super Target
11.2024 - 12.2024
Telephone Interviewer
Dynata
06.2023 - 02.2024
Deli/Bakery Associate
Walmart
11.2022 - 08.2023
Copy and Print Associate
Office Depot
08.2021 - 04.2022
Server/Cashier
Olive Garden
06.2020 - 04.2021
Associate of Science - Healthcare Management
Chattahoochee Technical College
Some College - Criminal Justice and Forensic Science
Atlanta Technical College
High School Diploma -
Georgia Cyber Academy