MARISSA GALVAN
Houston
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
Work History
Lex Receptionist
Anywhere Works
Remote
11.2025 - 05.2026
- Coordinated appointment consultations for law firms, ensuring timely communication of messages to designated recipients.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments and maintained calendars for team members efficiently.
Customer Service Representative
Dallas Morning News
Remote
01.2025 - 08.2025
- Managed high volume of inbound calls from Dallas morning news subscribers, resolving delivery issues, subscription inquiries, and customer concerns
- Marketed subscription packages and services to customers, enhancing sales and supporting customer retention initiatives
- Collaborated with newspaper carriers to secure timely redelivery of missed or delayed newspapers
Bank Teller
IBC Bank
Katy
01.2024 - 12.2024
- Processed customer transactions with accuracy and efficiency, ensuring timely deposits, withdrawals, and loan payments
- Balanced cash drawer daily with zero discrepancies over 7 months
- Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
- Addressed customer inquiries and provided tailored product recommendations to enhance customer satisfaction
- Recommended bank products and services aligned with customer financial needs and goals, contributing to increased customer engagement
Customer Care Specialist
Continuum Global Solutions
Remote
10.2022 - 10.2023
- Managed inbound/outbound calls from patients, healthcare professionals, pharmacists, and doctors to coordinate timely medication shipments.
- Upheld quality control policies and procedures to increase customer satisfaction
- Accurately documented customer interactions in CRM system, supporting effective follow-up and service continuity.
Receptionist/Administrative Assistant
Off Duty Services
Katy
01.2020 - 09.2022
- Greeted clients and visitors, providing a welcoming atmosphere.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments and coordinated calendars for staff members.
- Scheduled client meetings to facilitate effective communication and collaboration.
- Provided customer service, performed data entry, managed office tasks, responded to emails, and handled inbound and outbound calls from police officers to update records.
Education
Medical Assistant -
Texas Health School
Houston, TX10-2025
High school -
Poudre High School
Fort Collins, CO12-2016
Some College (No Degree) - Business
Colorado Mesa Univeristy
Grand JunctionSkills
- Customer service
- Appointment scheduling
- Call Documentation
- Multi-line phone system
- Data entry
- Office administration
- Microsoft Office
- Computer literacy
- Problem resolution
- Communication skills
Timeline
Lex Receptionist
Anywhere Works
11.2025 - 05.2026
Customer Service Representative
Dallas Morning News
01.2025 - 08.2025
Bank Teller
IBC Bank
01.2024 - 12.2024
Customer Care Specialist
Continuum Global Solutions
10.2022 - 10.2023
Receptionist/Administrative Assistant
Off Duty Services
01.2020 - 09.2022
Medical Assistant -
Texas Health School
High school -
Poudre High School
Some College (No Degree) - Business
Colorado Mesa Univeristy