Jhoselin Albuja Palacios
Pittsfield,MA
Summary
One of my biggest skills is communication, and making lasting relationships with either the people I work with, and the customers I may meet. My ability to pay attention to detail also enhances my work quality, along with my availability and flexibility, making me someone to rely on. I'm overall a positive, upbeat, and customer-focused personality with aptitude for multitasking and quick learning.
Overview
1
1
year of professional experience
Work History
To-Go Server
Chili's Restaurant
Pittsfield, MA
06.2024 - 08.2024
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Utilized POS system to receive and process food and beverage orders.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Coordinated with delivery services to ensure orders were dispatched accurately and efficiently, enhancing delivery satisfaction.
- Collaborated with kitchen staff to ensure timely preparation of orders, minimizing wait times for customers.
- Enhanced to-go packaging process, ensuring orders were both presentable and secure for transport.
- Maintained high standards of cleanliness and organization, ensuring safe environment for both staff and patrons.
Cashier
TJX Companies
Lenox, MA
05.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - Chemistry
University of Massachusetts, Amherst
Amherst, MA05-2027
High School Diploma -
Wahconah Regional High School
Dalton, MA05-2023
Skills
- Strong multitasking
- Quick learner
- Sense of urgency
- Adaptable mindset
- Phone etiquette
- Order accuracy
- Food preparation
- Goal oriented
- Flexibility
- Detail-oriented
- Food handling
- Sanitation standards
- Complaint resolution
- Money handling
- Adaptability
- Inventory management
- Staff training
- Professionalism
- Analytical thinking
- Interpersonal skills
- Team building
- Customer satisfaction
- Problem-solving abilities
- Attention to detail
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
To-Go Server
Chili's Restaurant
06.2024 - 08.2024
Cashier
TJX Companies
05.2023 - 05.2024
Bachelor of Science - Chemistry
University of Massachusetts, Amherst
High School Diploma -
Wahconah Regional High School