Jhyla Montgomery
Home Depot
Wauwatosa,WI
1
Certification
5
years of professional experience
Digital communications and community engagement professional with 8+ years of experience supporting community programs and client experience. Delivered technology access and computer literacy improvements through resource and program initiatives. Brings strengths in client support, coordination, and measurable engagement outcomes.
Work History
Retail & Customer Service
4 Years 8 Months- Coordinated break coverage, peak-hour staffing, and call-out response for 4–6 associates per shift to ensure smooth operations.
- Trained 20+ new associates on POS systems, customer service, and front-end procedures.
- Handled cash operations across 15 registers and completed closing and reconciliation tasks.
- Processed 20–50 orders per shift and over 100 online orders weekly, collaborating with 10 departments to resolve inventory issues.
- Unloaded 1200–2000 freight pieces daily while assisting teams of 2–4 associates with stocking and freight tasks to maintain store readiness.
Community Engagement & Digital Communication Inter
2 Months- Facilitated a community technology program for adults 50+ across six neighborhoods in Sherman Park—enhancing digital literacy and access.
- Helped coordinate meetings and email communication withUnited Way-Techquity and AARP on technology resources, and created social media posts for Sherman Park Community Association activities.
- Developed engaging social media posts to promote activities for Sherman Park Community Association. promoting Sherman Park Community Association activities.
- Built SOPs, planners, flowcharts, shared files, outreach materials, and step-by-step computer lab guides.
Education
Bachelor of Arts - Communications
- [Group or Club] Member, [Year]
- Participated in [Activity], [Semester, Year]
Skills
Customer service excellence
Project and program coordination
Event coordination
Community engagement initiatives
Digital communication strategies
Stakeholder communication
Administrative operations
Microsoft 365 and Google Workspace
Data and records management
Web design and development
Web design
Team leadership
Certification
- Certified Nursing Assistant
- FUSE Program Completion- Milwaukee Tech Hub Coalition
Affiliations
- Children's Ministry Lead Teacher (Evolve Church) 2024-Current
Timeline
Community Engagement & Digital Communication Inter
Sherman Park Community Association
06.2026 - 08.2026Read More
Retail & Customer Service
Home Depot
02.2022 - CurrentRead More
University of Wisconsin, Milwaukee
Bachelor of Arts from Communications
Read More