Jhyra Tomlin
Jacksonville,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Seven Bridges. Expert in cash handling and menu memorization, consistently enhancing guest experiences through personalized service and effective complaint resolution. Recognized for maintaining high cleanliness standards and fostering a collaborative team environment during peak dining hours.
Overview
1
1
Certification
Work History
Server
Seven Bridges
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Dental Assisting - Dental Assisting
Florida Institute of Dental Assisting
Jacksonville, FLDiploma -
Oakleaf High School
Orange Park, FL05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Tableside etiquette
- Task prioritization
- Guest seating
- Table setting
- Item promotion
- Table setting knowledge
- Ordering procedures
- Food station setup
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
- Food delivery
Certification
- Food handler certification
- Alcohol certification
Timeline
Server
Seven Bridges
Dental Assisting - Dental Assisting
Florida Institute of Dental Assisting
Diploma -
Oakleaf High School