Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jiahao Chen

Summary

Detail-oriented professional experienced in managing operations and enhancing safety protocols. Known for effective communication and supplier coordination, with a demonstrated ability to streamline processes and improve project efficiency. Customer-focused professional with proven expertise in safety training and effective communication. Known for optimizing operations and ensuring compliance in dynamic environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lifeguard

Premier Pool Management
Rockville
05.2025 - 09.2025
  • Monitored pool activities to ensure guest safety and compliance with regulations.
  • Enforced pool rules and provided assistance to guests as needed.
  • Conducted regular safety checks of pool area and equipment.
  • Responded promptly to emergencies, performing rescues when necessary.
  • Maintained cleanliness of pool facilities, ensuring a safe environment.
  • Assisted in organizing recreational activities for guests and children.

Business Manager

Sf-exprees
07.2024 - 03.2025
  • Led coordination of vessel supplies, including fuel, fresh water, provisions, and spare parts, optimizing supplier portfolio and delivery schedules to achieve an on-time delivery rate of 98% at both port and anchorage, ensuring uninterrupted vessel operations.
  • Spearheaded cross-department and external stakeholder collaboration, establishing efficient communication channels with shipowners, shipping agents, port authorities, and suppliers, improving project coordination efficiency by 60% and reducing material delay rates by 45% year-over-year.
  • Conducted frequent English communication with international clients (captains, crew members, and procurement managers) to accurately confirm supply requirements, delivery timelines, and order adjustments, achieving a 95% customer satisfaction rate.
  • Successfully managed multiple urgent orders and unforeseen disruptions (e.g., severe weather, vessel schedule delays) by rapidly adjusting supply plans, ensuring 100% fulfillment of emergency supply needs and preventing costly operational delays.
  • Streamlined customs clearance and compliance processes for supply deliveries, achieving a 100% first-pass approval rate for all documents and reducing average clearance time by 35%.
  • Expanded market presence and maintained strong client relationships, securing long-term supply agreements with three major shipping companies, generating approximately $500,000 in new annual revenue.

Shift Manager

McDonald's
06.2021 - 06.2023
  • Supervised daily operations to ensure efficient service and quality food preparation.
  • Trained and mentored team members on company policies and customer service standards.
  • Managed shift schedules to optimize staff coverage during peak hours.
  • Enforced health and safety regulations to maintain a clean work environment.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Conducted inventory checks to ensure adequate stock levels for smooth operations.
  • Collaborated with management to implement new menu items and promotions effectively.

Education

Associate of Science - Hotel Management

Zhejiang Tourism And Health University
China
06-2025

Skills

  • Customer service
  • Project management
  • Inventory management
  • Team leadership
  • Effective communication
  • Supplier coordination
  • Lifeguard procedures
  • Safety training
  • Team building
  • First aid
  • Lifeguard operations
  • CPR and AED training
  • Lifeguard certification
  • Strong swimming skills
  • Physical fitness

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited
Korean
Elementary

Certification

  • Water Lifeguarding Certification

Timeline

Lifeguard

Premier Pool Management
05.2025 - 09.2025

Business Manager

Sf-exprees
07.2024 - 03.2025

Shift Manager

McDonald's
06.2021 - 06.2023

Associate of Science - Hotel Management

Zhejiang Tourism And Health University

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