Jiana Rodriguez-Savage

• Polished fixtures to achieve professional shine and appearance.
• Eliminated germs and minimized infection risk with expert bathroom cleanings.
• Kept building entryway glass clean and polished for professional presentation.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
• Rotated mattresses regularly to prevent sagging and promote guest comfort.
• Specific Skills:

-Opera/ Colleague/ Hotsos

- Mircosoft Office

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Maintained up-to-date knowledge of product and service changes.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
• Proven ability to learn quickly and adapt to new situations.

• Engaged in suggestive selling and other sales techniques.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
• Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
• Addressed customer complaints and inquiries to verify satisfaction.
• Monitored dining room inventory and replenished as necessary.
• Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
• Assisted with bussing tables and cleaning up spills.
• Specific skills:

-Catertrax

-Microsoft Office

- Fine dinning and catering