Jiane Ricafrente
San Diego,CA
Summary
Dynamic Enrollment Specialist with a proven track record at Cortica and National University, adept in utilizing Salesforce systems and ensuring student success. Excelled in streamlining operations and enhancing team efficiency through innovative training methods. Brings exceptional communication skills and customer service expertise to every interaction, significantly improving enrollment processes.
Overview
8
8
years of professional experience
Work History
Enrollment Specialist
Cortica
05.2022 - Current
- Successfully onboards new families with initial appointment, while assisting existing families
- Efficiently completes daily tasks while communicating with families via inbound and outbound calls, emails, and SMS messages
- Assists with creating SOPs to utilize for training
- Successfully facilitates monthly team competitions to encourage training materials for future hires
Enrollment Specialist
National University
10.2020 - 05.2022
- Oversaw a student's adherence to class attendance and grades
- Collaborated with different departments to ensure the student is set up for success
- Utilized various systems including CRM and Talisma to streamline operations and enhance efficiency
Pre-Qualification Coordinator
National University
07.2019 - 08.2020
- Contacted and managed potential student qualifications for enrollment
- Trained and monitored progress of new employees to ensure quality service to potential students
Student Inquiry Coordinator
Zovio (previously Known as Bridgepoint Education)
03.2016 - 06.2019
- Aligned and coordinated with management on upcoming department performance goals
- Organized student data to assess eligibility and assist in enrollment
Education
Masters Of Arts - Strategic Communication
National University
San Diego, CA05.2022
Bachelor Of Arts - Communication
San Diego State University
San Diego, CA05.2015
Skills
- Experience with multiple systems like Salesforce, Talkdesk, CRM, and Microsoft Office
- Exceptional communication
- Customer service expertise
- Strong Organization
- Deadline Management
- Applicant screening
Websites
Languages
Tagalog
Native or Bilingual
Timeline
Enrollment Specialist
Cortica
05.2022 - Current
Enrollment Specialist
National University
10.2020 - 05.2022
Pre-Qualification Coordinator
National University
07.2019 - 08.2020
Student Inquiry Coordinator
Zovio (previously Known as Bridgepoint Education)
03.2016 - 06.2019
Masters Of Arts - Strategic Communication
National University
Bachelor Of Arts - Communication
San Diego State University