JIANNA HERNANDEZ
Hernando,FL
Summary
Organized and efficient professional with experience in managing surgical and restaurant operations. Proven ability to handle customer inquiries, schedule appointments, and maintain accurate records. Strong communication skills enhance interactions with clients and team members, contributing to improved office processes and client satisfaction. Demonstrated multitasking abilities ensure effective management of multiple responsibilities in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Counter Person
Angelo’s Pizza and Ristorante
Hernando, FL
10.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed orders accurately, ensuring timely fulfillment of customer requests.
- Maintained cleanliness and organization of work area to promote hygiene standards..
Resident Services Specialist
On Top Of The World Communities
Ocala, FL
06.2025 - Current
- Facilitated resident inquiries and resolved issues to enhance community satisfaction.
- Coordinated resident events, fostering engagement and building a vibrant community culture.
- Maintained comprehensive records of resident services interactions for accurate reporting and analysis.
- Implemented feedback mechanisms to gather resident input, driving service improvements.
- Assisted customers in selecting RV and storage units based on size and location. Supported residents in identifying ideal spaces tailored to their requirements.
- Coordinated training initiatives for new hires, focusing on skill acquisition and integration into company culture.
Surgical Services Assistant
Envision Eye Specialist
Crystal River, FL
08.2024 - 05.2025
- Reviewed patient charts prior to operations to ensure accuracy of information provided by physicians or nurses.
- Prepared operating room with necessary instruments and supplies for procedures.
- Assisted with documentation of procedure notes in the medical record system.
- Answered incoming calls from patients regarding their surgery schedule or related questions.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Provided support to other departments within the organization as needed.
Angelo’s Pizzeria and Ristorante
Hernando, FL
04.2023 - 11.2024
- Contributed to high-quality customer service for patrons through effective listening and engagement strategies, enhancing overall dining experience.
- Assisted in preparing the restaurant for opening and closing shifts.
- Maintained a clean and organized dining area.
- Facilitated phone order intake while ensuring seamless order flow across online, delivery, and takeout options.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma - undefined
Citrus High School
Inverness, FL05.2024
Skills
- Data entry
- Attention to detail
- Schedule coordination
- Customer service
- Concise time-management
- Front desk operations
- Optical billing procedures
Timeline
Counter Person
Angelo’s Pizza and Ristorante
10.2025 - Current
Resident Services Specialist
On Top Of The World Communities
06.2025 - Current
Surgical Services Assistant
Envision Eye Specialist
08.2024 - 05.2025
Angelo’s Pizzeria and Ristorante
04.2023 - 11.2024
High School Diploma - undefined
Citrus High School