Detail-oriented receptionist with strong organizational skills and expertise in scheduling and data entry. Committed to creating a welcoming environment and enhancing patient satisfaction through effective communication and operational efficiency.
Work History
Receptionist
5 Months
Holly Care Home Health Inc | 05.2025 - 10.2025
Receptionist
6 Months
Dr Wang Office | 09.2024 - 03.2025
Greeted and assisted patients, ensuring a welcoming environment at the front desk.
Managed appointment scheduling using electronic health record systems for improved efficiency.
Answered phone calls and addressed inquiries, enhancing patient communication and satisfaction.
Processed patient intake forms, maintaining accurate records and confidentiality standards.
Coordinated with the medical staff to streamline patient flow and operational processes.
Handled billing inquiries, providing clear information on services and payment options.
Maintained cleanliness and organization of reception area to uphold professional appearance.
Supported office administrative tasks, contributing to overall team productivity and effectiveness.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors a positive first impression.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.