Jibrael Islam
Garfield
Summary
With 10 years in aviation, I have experience in charter sales, management, and flight dispatching. I am eager to contribute my interpersonal, management, high sales, and time-sensitive problem-solving skills to help achieve company goals.
Experienced with coordinating logistics and operational activities to ensure seamless function. Utilizes strong organizational skills to manage multiple tasks efficiently and improve workflow processes. Knowledge of maintaining high operational standards and fostering teamwork to achieve optimal results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Charter Operations Agent
Jet Aviation
01.2021 - Current
- Building a list of potential customers through research using the database, website, and trade publications
- Proactively targeting this list via outbound sales calls, emails, and virtual visits, converting leads into customers
- Establishing and nurturing relationships with private jet operators, brokers, and retail clients to ensure access to the most comprehensive range of aircraft for customer travel solutions
- Assisting in the coordination of domestic and international trips by securing slots, permits, and parking for aircraft with our international department
- Achieving sales targets through effective negotiations and increasing profit margins
- Demonstrating expertise in the aircraft and chartering process
- Managing charter bookings from enquiry to completion
- Handling outbound and inbound requests for charters nearly 24/7
- Presenting bespoke quotes to customers with strong commercial acumen
- Overseeing flight departures and monitoring flights
- Possessing detailed knowledge of platforms such as Avinode, Wyvern/Argus, Docusign, FLTplan.com, Avianis, Arinc, and Concur
Aircraft Dispatcher
Short Hills Aviation Services
01.2020 - 01.2021
- Handling international operations (landing permits, slots, negotiating fees and arranging ground transportation and catering with handlers)
- Experienced in Avianis, fuelerlinx and flight bridge
- Arrange customs, EApis and schedule flights once the charter clears
- Experience in quoting prices for domestic and international charters
- Initiate and conduct flight operations
- Manage third party vendors
- Evaluate trip loss/gains on monthly basis
- Experience in SMS and CRM
- Experience using Avinode to accept, follow up and schedule charters to generate revenue for the company
Customer Service Representative
LaGuardia Airport
01.2017 - 01.2021
- Meet arrival and departure of flight
- Stage arrival gate prior to flights
- Ensure loading of aircraft according to ramp worksheet
- Attach and detach towbars upon arrival/departure
- Perform walk arounds upon arrival, marshalling arrival flight
Flight Controller/ Aircraft Dispatcher
Jet Aviation
01.2019 - 01.2020
- Managing aircraft movements
- Preparing flight releases and flight planning
- Ensuring customer satisfaction
- Scheduling private/charter flights for Clients
- Constantly communicating with Pilots for fuel requests, aircraft arrival and departure timing
- Setting up customs for international flights
Lead Operations Agent
JFK INT’L Airport
01.2015 - 01.2017
- Prepare Loading instructions, Load sheets, NOTOCs
- Prepare flight plans and briefings for the captains and crew
- Prepare weekly schedules for employees and timesheets
- Greet inbound and outbound passengers
- Ensure passengers’ satisfaction
- Supervise the baggage handling agency
- Ensure on time offloading from the aircraft and loading on the aircraft for inbound and outbound flights
- Ensure the water levels and lavatory levels of the airplane are correct
- File and input flight reports into Microsoft Excel
- Communicate and coordinate between the ground handling agencies and airlines over the radio and phone
- Manage and control flight operations
Administrative Assistant
Dilkusha Enterprises (PVT) Ltd
01.2012 - 01.2014
- Schedule appointments, phone calls and meetings
- Answer phone calls daily
- Handle transactions, cash, and credit
- File reports and prepare documents presentations
Education
High School Diploma -
Beaconhouse School System
Karachi, PakistanCertification in FAA Aircraft Dispatcher -
Flight Safety International
New York, NY06.2019
Skills
- Operational efficiency
- Scheduling coordination
- Process documentation
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team leadership
- Safety management
- Conflict resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 28 staff members.
- Achieved high sales by closing deals with accuracy and efficiency.
- Resolved issue through client feedbacks and follow-ups.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Named "Employee of the Month" in 2021.
- Promoted to Team Lead after 1 successful year in the sales department.
Certification
- FAA Certified Dispatcher
- High school diploma (Karachi – Pakistan)
- Certification in weight and balance (JFK - NY)
Languages
Urdu
Native or Bilingual
English
Native or Bilingual
Hindi
Full Professional
Timeline
Charter Operations Agent
Jet Aviation
01.2021 - Current
Aircraft Dispatcher
Short Hills Aviation Services
01.2020 - 01.2021
Flight Controller/ Aircraft Dispatcher
Jet Aviation
01.2019 - 01.2020
Customer Service Representative
LaGuardia Airport
01.2017 - 01.2021
Lead Operations Agent
JFK INT’L Airport
01.2015 - 01.2017
Administrative Assistant
Dilkusha Enterprises (PVT) Ltd
01.2012 - 01.2014
- FAA Certified Dispatcher
- High school diploma (Karachi – Pakistan)
- Certification in weight and balance (JFK - NY)
High School Diploma -
Beaconhouse School System
Certification in FAA Aircraft Dispatcher -
Flight Safety International
Similar Profiles
Jithu JoseJithu Jose
Senior System Specialist Support at Jet AviationSenior System Specialist Support at Jet Aviation
Sumedh RaneSumedh Rane
Senior Licensed Aircraft Maintenance Technician at Jet AviationSenior Licensed Aircraft Maintenance Technician at Jet Aviation
Zainab KurdiZainab Kurdi
Flight Dispatcher at JET AVIATIONFlight Dispatcher at JET AVIATION