Luke Thompson
Fort Lauderdale,,FL
Summary
Customer-oriented individual offering several years of experience in retail operations, sales, team leadership, and strategies to maximize profit. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops, and manages a team of store employees.
Overview
2
2
years of professional experience
Work History
Store Manager
Urban Outfitters, Inc.
Atlanta, GA
08.2024 - Current
- Established store tactics and strategies to achieve operational performance and sales goals, currently sitting at a comp of +50% to last year.
- Hired, trained, and supervised a team of three managers and more than twenty-five associates on enhancing customer service skills, resulting in an overall NPS increase.
- Executed sales strategies to improve product visibility and customer engagement, resulting in a 2.0 average UPT, and a consistent increase in conversion.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Guest Experience Lead
lululemon
Atlanta, Georgia
04.2024 - 08.2024
- Delivered an exceptional and inclusive guest experience to enhance the shopping journey.
- Acted as Manager on Duty to ensure the smooth flow of the business, team, and guests.
- Collaborated with the management team on staff performance, monthly budgets, and sales trends.
- Worked closely with the leadership team to ensure successful community initiatives and outreach events.
Community Specialist
lululemon
Atlanta, GA
10.2023 - 04.2024
- Developed relationships with local fitness influencers to promote brand initiatives and community foundations.
- With support from upper management, I hosted and attended local community events to bring community strategy.
- Executed a monthly product seeding strategy to store Ambassadors and other community partners.
Education
Bachelor of Science - Psychology
University of Tennessee
Knoxville, TN05-2024
Skills
- Customer engagement
- Staff training
- Relationship management
- Effective communication
- Team leadership and coaching
References
References available upon request.
Timeline
Store Manager
Urban Outfitters, Inc.
08.2024 - Current
Guest Experience Lead
lululemon
04.2024 - 08.2024
Community Specialist
lululemon
10.2023 - 04.2024
Bachelor of Science - Psychology
University of Tennessee
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