Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JIGAR LAD

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Electronics(Entertainment) Team Member

Walmart
06.2023 - Current
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Assisted with inventory counts and stocking of merchandise.

Network Support Engineer - Intern Project

Trace Die Cast, Automotive Industry
02.2021 - 04.2021
  • Installed and maintained data and voice circuits through routers, switches and WAN devices
  • Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues
  • Installed and maintained printers and software's
  • Setup new windows system for office
  • Data entry any uploading in server.
  • Demonstrated strong analytical, troubleshooting and problem-solving skills.

Customer service Representative

Days Inn by Wyndham
06.2014 - 12.2017
  • Complied customer feedback and recommended service delivery improvements to management
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Consulted with outside parties to resolve discrepancies and create effective solution
  • Communication with customers and help with some technical skills
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers.

Cook

Panda Express Restaurant Group
08.2019 - 06.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Communicated closely with servers to fully understand special orders for customers.

Education

Bachelor of Science - Computer Information Technology

Western Kentucky University
Bowling Green, KY
08.2022

Associate of Applied Science - Information Technology

Southcentral Kentucky Community & Technical College
Bowling Green, KY
05.2020

Skills

computer hardware and operating system

  • System Management
  • Power Supply
  • Motherboard
  • Networking
  • External Devices
  • Security
  • Memory

MS Office
Customer service
Project management
Communications
Team management

Certification

Computer Technician

Security +

A+

Computer Tech Basic

CIT Fundamental's

Timeline

Electronics(Entertainment) Team Member

Walmart
06.2023 - Current

Network Support Engineer - Intern Project

Trace Die Cast, Automotive Industry
02.2021 - 04.2021

Cook

Panda Express Restaurant Group
08.2019 - 06.2022

Customer service Representative

Days Inn by Wyndham
06.2014 - 12.2017

Bachelor of Science - Computer Information Technology

Western Kentucky University

Associate of Applied Science - Information Technology

Southcentral Kentucky Community & Technical College

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JIGAR LAD