Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jignasha Patel

Snellville,USA

Summary

Dynamic leader with proven track record at Marco's Pizza, adept in financial administration and fostering team collaboration. Elevated revenue through strategic planning and exceptional customer service. Skilled in coaching and mentoring, ensuring quality assurance and attention to detail. Achieved significant employee development and customer satisfaction, enhancing operational efficiency and profitability.

Overview

11
11
years of professional experience

Work History

General Manager

Marco's Pizza
06.2019 - 01.2025
  • Consulted with customers to asses needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained store personnel on how to interact with customers, not just sell items
  • Developed a new way to improve the success rate of the company's customer relationship management system

Medical Receptionist

Georgia Family Care
03.2019 - 04.2020
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out, and billing payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Scheduled patient appointments in respective doctor's calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.

Cashier

Dry Cleaners
03.2018 - 02.2019
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Managed cash register operations, ensuring balanced cash drawers at all times.
  • Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
  • Maintained cleanliness and organization of workspace, promoting a welcoming environment.

Store Manager

SUBWAY Restaurants
11.2013 - 12.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective stocking and stock rotation.
  • Assisted with hiring, training, and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.

Cashier

Dry Cleaning
03.2014 - 04.2016
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained comprehensive knowledge of product offerings to enhance customer interactions.
  • Collaborated with team members to streamline service processes, improving response times.
  • Trained new staff on customer service protocols and system navigation for optimal performance.

Education

Masters of Home Science -

S.M. Patel College of Home Science
05.2012

Bachelor of Science - Home Science

S.M. Patel College of Home Science
V.V Nagar, India.
03-2010

Skills

  • Time management, Attention to detail, Quick Learner, Honest & Self motivated, Ability to adapt to changes, Microsoft Powerpoint, Microsoft excel, Microsoft Word, Strong organizational skills, Believes in teamwork, Data Entry & Verification, Strong problem solving skills, Excellent Communication skills

Languages

Professional Fluency in English, Gujarati, Hindi

Timeline

General Manager

Marco's Pizza
06.2019 - 01.2025

Medical Receptionist

Georgia Family Care
03.2019 - 04.2020

Cashier

Dry Cleaners
03.2018 - 02.2019

Cashier

Dry Cleaning
03.2014 - 04.2016

Store Manager

SUBWAY Restaurants
11.2013 - 12.2017

Masters of Home Science -

S.M. Patel College of Home Science

Bachelor of Science - Home Science

S.M. Patel College of Home Science

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Jignasha Patel