Jihan Tawdros

Wesley Chapel,FL

Summary

Dynamic Restaurant Manager with a proven track record at Charleys Philly Cheese Steak, excelling in team management and customer engagement. Achieved significant reductions in staff turnover through effective leadership and training. Skilled in inventory control and operations management, ensuring high-quality service and customer satisfaction. Passionate about fostering strong client relationships and enhancing dining experiences.

Overview

years of professional experience

Work History

Restaurant Manager

Charleys Philly Cheese Steak

11.2016 - 11.2024

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.

Sales Manager

Filopateer

11.2000 - 02.2013

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Education

Bachelor Of Arts - Philosophy

Ain Shams University , Cairo , Egypt

05.2003

Skills

Team management
Inventory control and record keeping
Customer engagement
Staff management
Operations management
Point of sale (POS) system operation
Passion for customer satisfaction
Shift management
Customer-oriented
Organization and prioritization
Complaint resolution
Food service background
Staff scheduling
Customer loyalty
Adaptable
Menu development
Employee retention

Schedule coordination
Supervisory skills
Performance improvement
Recruitment
Kitchen equipment operation and maintenance
Promotions planning
Order delivery practices
Recipes and menu planning
Full service restaurant background
Kitchen oversight
Customer service best practices
Restaurant promotion management
Quality assurance
Conflict resolution
Scheduling
Sales promotion
Catering services

Languages

Arabic

Full Professional

Timeline

Restaurant Manager - Charleys Philly Cheese Steak

11.2016 - 11.2024

Sales Manager - Filopateer