Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jihan Thomas

Houston

Summary

Talented Sales Associate with strong background in retail and customer service. Passionate about retail sales, customer relationship management and merchandising. I'm looking to transition into Tech Support as I have completed a Tech Support course through IBM. I'm looking forward to bringing a focused mindset and entry level technical support experience to a team that values reliability and continuous improvement.

Overview

3
3
years of professional experience

Work History

Resale Associate

MAM
Houston, TX
05.2024 - Current
  • Customer Service
  • Processing Donations
  • Managing Inventory
  • Pricing Merchandise
  • Operating a Cash Register
  • Maintaining store's cleanliness

E-Commerce Personal Shopper

HEB Grocery Store
Pearland, TX
03.2024 - 05.2024
  • Curated personalized shopping experiences.
  • Streamlined order fulfillment processes.
  • Analyzed customer feedback to improve shopping experience.
  • Consistently met deadlines for accuracy and timeliness.
  • Served customers with excellent customer service and support through every stage of shopping and purchasing.

Restaurant Hostess

Fish City Grill
Pearland, TX
01.2023 - 02.2024
  • Welcome and seat guests
  • Manage Reservations
  • Provide an excellent customer experience by ensuring smooth transitions between guests.
  • Taking Orders
  • Serving food and beverages
  • Maintaining a clean dining area

Education

High School Diploma -

Elsik High School
Houston, TX

Certificate of Completion - Administrative Medical Assistant

Professional Career Training Institute
Houston, TX

Skills

  • Cash handling accuracy
  • Merchandising knowledge
  • Relationship selling
  • Retail loss prevention
  • Energetic self-starter
  • Listening skills
  • Tech support

Timeline

Resale Associate

MAM
05.2024 - Current

E-Commerce Personal Shopper

HEB Grocery Store
03.2024 - 05.2024

Restaurant Hostess

Fish City Grill
01.2023 - 02.2024

High School Diploma -

Elsik High School

Certificate of Completion - Administrative Medical Assistant

Professional Career Training Institute