Jihene Ben Abouda
Miami,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Manger Airbnb
Ahmed
Miami, FL
02.2025 - Current
- Managed daily operations to ensure efficiency and compliance with company standards.
- Oversaw staff scheduling and assigned tasks to optimize team performance.
- Coordinated inventory management to maintain adequate stock levels and reduce shortages.
- Developed reports on operational processes for management review and decision-making.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Customer Service Manager
MEUBLATEX
Tunis, Tunisia
08.2021 - 12.2025
- Managed daily customer service operations and team performance.
- Trained staff on customer interaction protocols and service standards.
- Resolved customer complaints and inquiries efficiently and professionally.
Informatic service
BATAM
Tunis, Tunisia
05.2019 - 06.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Master of Science - Computer Information Systems
ISG
Tunis, Tunisia 09.2013 - 06.2017
Skills
- Operational management
- Staff scheduling
- Inventory control
- Customer service
Languages
French
Professional
Arabic
Full Professional
Timeline
Manger Airbnb
Ahmed
02.2025 - Current
Customer Service Manager
MEUBLATEX
08.2021 - 12.2025
Informatic service
BATAM
05.2019 - 06.2021
Master of Science - Computer Information Systems
ISG
09.2013 - 06.2017