Jilana R. Golliver
Lebanon,TN
Overview
25
25
years of professional experience
Work History
Assistant Office Manager
Water and Wastewater Authority Wilson County
12.2023 - Current
- Results-driven Assistant Manager with experience in overseeing daily operations at a water and wastewater authority, leveraging expertise in payroll, human resources, customer service management, and project management to drive efficiency and excellence
- Proven ability to effectively manage financial tasks, including entering and paying invoices, bank reconciliation, and bond letters of credit
- Skilled in utilizing specialized software such as Billing Wizard, with a strong attention to detail in tracking waterlogs and identifying unclaimed property
- Adept at prioritizing tasks and managing multiple responsibilities to ensure seamless operations, with a strong commitment to delivering exceptional customer service and support
- Experienced in requirements gathering, working closely with stakeholders to identify and document business needs, and developing project plans to meet those needs
- With a strong ability to manage projects from initiation to completion, I have successfully coordinated and implemented process improvements, ensuring timely and within-budget delivery
Recruiter
Ultimate Linings
Lebanon, TN
04.2023 - 12.2023
- Implement and administer human resources policies, procedures and standards
- Provide information and guidance to executives, senior staff, and staff on complex human resources matters, procedures, and practices
- Initiate, recommend, and assist with the development of strategies, tools, actions, policies, and procedures related to human resources
- Develops and administers procedures for recruitment and selection of applicants for employment
- Schedules, validates, and supervises the administration of job-related aptitude and skills tests
- Processes recruitment requests: prepare notice of vacancy, review and rank applications, conduct initial telephone interview of top ranked applicants, and coordinate and participate on interview panels
- Identify, recommend, and implement progressive process improvement initiatives
- Update and revise processes, policies and guidance to include and conform to required changes
- Research and analyze data, prepare comprehensive reports and presentations, and develop and implement programs and initiatives in furtherance of the mission and objectives
- Anticipates, originates, implements, and manages human resources policies, procedures, and standards for the office
- Researches, analyzes, develops, and recommends policies, procedures, and standards
- Advises management on personnel matters, originates, implements, and manages human resources policies, procedures, and standards for the office
- Coordinate and conduct new-hire orientation for new employees to include a review of payroll information, personnel policies and procedures, and benefit options
- Coordinate and conduct exit interviews and separations related procedures
- Advises management on application of relevant classification standards
- Updates and develops new job descriptions, performance evaluation standards and instruments
Accounting and Human Resources Manager/Co-Owner
Powder-X Coating Systems
Manchester, TN
03.2017 - 03.2023
- Served as a key member of the Executive Board of Directors developing sales projections, business process improvements, requirements gathering, project management, driving business growth, financial planning and projections, human resources and strategic planning
- Utilized expertise in financial planning and projections to inform sales strategies and develop accurate forecasts, while also identifying areas for business process improvements and implementing effective solutions
- Proven ability to gather requirements, manage projects, and develop strategic plans that align with company goals and objectives
- As a key member of the executive team, I contributed to the development and implementation of human resources initiatives, ensuring a positive and productive work environment
- With a strong background in financial management, I successfully oversaw accounting operations, providing critical support to the organization's financial health and stability
- Through my experience as a co-owner, I developed a unique understanding of the intricacies of business operations, allowing me to make informed decisions that drove growth, improved efficiency, and increased profitability
- Effectively built and maintained long-lasting client relationships
- Collaborated with sales team members to identify growth opportunities and develop strategies to ensure the company trajectory
- Maintained extremely well-organized records and handled all HR matters with confidentiality and the application of company standards
- Maintained accurate information in the payroll system
- Coordinated all Information Technology requirements, break-fix, and expansions
- Prepared payroll and direct deposit accounts and processed accounts payable and accounts receivable
- Serve as a senior staff-level civilian Human Resources (HR) Specialist responsible for providing technical advice and guidance regarding a wide variety of civilian Human Resources program areas
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
- Researches, analyzes, develops, and recommends policies, procedures, and standards
- Process all personnel and payroll actions such as appointments, promotions, separations, terminations, within-grade increases, and changes to employee benefits
- Monitor and ensure all staffing and payroll actions are processed in a timely and correct manner
- Provided superior customer service to clients by addressing all questions and concerns
- Responsible for the conduct of a comprehensive and integrated evaluation of a competitive proposal in an impartial and equitable manner
- Conduct semi-annual reviews with the director emphasizing the following: evaluate and measure workload demand against established baseline, identify significant resource gaps in capability, capacity, skills, staffing shortage/surplus and develop a bridging strategy to increase the productivity and/or improve the services provided by the IT support staff
- Develops and maintains controls as may be necessary to assure that accounting records accurately reflect the financial condition of the company
- Responsible for maintaining appropriate daily transactions and updating records, subsidiary journals, operating ledger accounts and fund control points
- Responsible for verifying, analyzing and/or reconciling a large number of computer-generated reports validating general ledger control accounts to their related subsidiary records
Lead Customer Service Representative
Tennessee Book Company
La Vergne, TN
04.2000 - 01.2017
- Results-driven and customer-focused professional where I consistently delivered exceptional service and built long-lasting relationships with clients
- Proven ability to provide top-notch support to senior management, handling a wide range of tasks and responsibilities with ease
- Skilled in cross-functional training, having successfully transitioned into the accounting department to support business operations
- Adept at prioritizing tasks, managing multiple projects, and meeting deadlines, with a strong track record of completing assignments in a timely and efficient manner
- Utilized superior planning skills to drive business results and created complex Excel spreadsheets to track and analyze data
- Experienced in gathering requirements and completing production orders within strict deadlines, with a strong attention to detail and ability to work under pressure
- Additionally, served as a company representative at trade show events, promoting products and services to clients and prospects, and further solidifying my expertise in customer service, communication, and relationship-building
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Provided optimal assistance to the General Manager and handled a variety of tasks and delivery related issues to a final solution that is satisfactory to the customer
Timeline
Assistant Office Manager
Water and Wastewater Authority Wilson County
12.2023 - Current
Recruiter
Ultimate Linings
04.2023 - 12.2023
Accounting and Human Resources Manager/Co-Owner
Powder-X Coating Systems
03.2017 - 03.2023
Lead Customer Service Representative
Tennessee Book Company
04.2000 - 01.2017
Similar Profiles
Nolan CunninghamNolan Cunningham
Field Operations Technician/Operator III at Arapahoe County Water & Wastewater AuthorityField Operations Technician/Operator III at Arapahoe County Water & Wastewater Authority
Andre LambertAndre Lambert
Custodial Services Supervisor at Broward County Water and WastewaterCustodial Services Supervisor at Broward County Water and Wastewater
Christopher SweatChristopher Sweat
Custodial Cleaner at The ARC Erie County New York/ Erie County Water AuthorityCustodial Cleaner at The ARC Erie County New York/ Erie County Water Authority
Wesley BanksWesley Banks
Operations Supervisor at Aaustin ExpressOperations Supervisor at Aaustin Express
Kathryn MinchewKathryn Minchew
Team Member at Tractor SupplyTeam Member at Tractor Supply