Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jilari Cuevas

Santa Ana,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Dominos Pizza Inc.
Anaheim, CA
03.2023 - Current
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Managed customer service inquiries and complaints in a timely manner.

Customer Service Representative

Orexmotorsports
Anaheim, CA
05.2022 - 08.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.

Debt Collector

Stafford group & associates
Anaheim, California
01.2019 - 05.2020
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Answered customer questions regarding account discrepancies or problems.
  • Accepted and processed customer payments and applied toward account balances.
  • Escalated unresolved disputes to legal counsel as necessary.
  • Resolved disputes and negotiated settlements to satisfy all parties involved.

Education

High School Diploma -

Hector G. Godinez
Santa Ana, CA
06.2017

Skills

  • Sales Monitoring
  • Operations Management
  • Product and Service Knowledge
  • Strategic Planning
  • Team Motivation
  • Staff Supervision
  • Complaint resolution
  • Data entry
  • Call logging
  • Documentation and reporting

Timeline

Assistant Manager

Dominos Pizza Inc.
03.2023 - Current

Customer Service Representative

Orexmotorsports
05.2022 - 08.2023

Debt Collector

Stafford group & associates
01.2019 - 05.2020

High School Diploma -

Hector G. Godinez
Jilari Cuevas