Jilian Moss
Nuevo,Ca.
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Waste Management
05.2022 - Current
- Deliver exceptional customer service to 70+ customers a day by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarify customer issues and determine root cause of problems to resolve product or service complaints
- Respond to customer requests for products, services and company information
- Maintain up-to-date knowledge of product and service changes
- Follow up with customers about resolved issues to maintain high standards of customer service.
General Manager
Leslie’s Pool Supply
04.2015 - 05.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Prepared annual budgets with controls to prevent overages
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
- Implemented operational strategies and effectively built customer and employee loyalty
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Delivered performance reviews, recommending additional training or advancements.
Office Manager
Accomazzo Certified Welding
01.2011 - 04.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Maintained computer and physical filing systems
- Sourced vendors for special project needs and negotiated contracts
- Evaluated employee records and productivity and submitted evaluation reports
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees
Education
Bachelor of Science Degree - Kinesiology, Fitness
California State University
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Power
- Microsoft Access
- Adobe Photoshop
- QuickBooks
- Senior Leadership Support
- Customer Relations
Timeline
Customer Service Representative
Waste Management
05.2022 - Current
General Manager
Leslie’s Pool Supply
04.2015 - 05.2022
Office Manager
Accomazzo Certified Welding
01.2011 - 04.2015
Bachelor of Science Degree - Kinesiology, Fitness
California State University
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