Jiliann Brockman
Denver,CO
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
4
4
years of professional experience
Work History
Front Desk Administrator
Hollywood Dancesport
Los Angeles, CA
10.2023 - Current
- Processed payments for services rendered according to established procedures.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Streamlined communication process by managing incoming phone calls, ensuring appropriate redirection and recording critical information.
- Maintained a high level of accuracy in managing cash drawer operations including deposits, withdrawals, and refunds.
- Managed and resolved customer complaints to ensure complete satisfaction.
Freelance Editor
Self-Employed
07.2022 - Current
- A personal endeavor to scout clients and promote individual writing skills
- Review and revise both social media and print marketing
- Help writers address the proper audience and formulate a written voice
- Engage with clients that need assistance with identifying written errors and suggesting suitable, professional revisions.
Registration Coordinator/Front Desk Assistant Manager
Colorado Star Ball
01.2021 - Current
- Demonstrated 100% accuracy in configuring rewards packages and conducting financial transactions.
- Maintained privacy of sensitive information through organized and shared filing structure.
- Demonstrate adaptability and composure by efficiently fulfilling ad-hoc responsibilities on demand.
- Coordinated registration processes for incoming students, ensuring accuracy and completion of all required documents.
Barista
ink! Coffee Company
Denver, Colorado
08.2022 - 09.2023
- Local coffee chain specializing in perfecting craft coffee beverages and maintaining relationships with local businesses
- Build and maintain lasting relationships with frequent customers and business partners
- Communicate and collaborate with coworkers to handle customers' needs
- Delegate tasks to colleagues and assist with onboarding new team members.
Executive Assistant and Social Media Manager
Ballroom & Beyond
01.2021 - 01.2022
- Create social media content and web copy that represents the organization and attracts new clients
- Work on individual design projects
- Conduct entrance interviews and assess best fit for the company.
Market Associate and Guest Server
Aparium Hotel Group
Cherry Creek, CO
05.2020 - 03.2021
- Managed product inventory levels and monitored stock levels for replenishment purposes.
- Assisted customers with inquiries about products or services offered by the company.
- Implemented new systems designed to streamline workflow processes throughout the store.
- Trained staff members on proper use of point-of-sale software programs.
- Maintained an up-to-date knowledge of all club services, amenities, events, rules, regulations.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Education
Dual Major in Economics and Management, Leadership -
University of Colorado Boulder - Leeds School of Business
Skills
- Effective Communication
- Customer Service
- Technical Writing
- Content Creation Expertise
- Time Management
- Strategic Leadership
- Workflow Organization
- Market Research Skills
- Cross-Functional Collaboration
- POS System Operation
- Administrative Skills
- Word Processing
Accomplishments
National Merit Commendation, 2019, Skyview Academy
Languages
- English, Full Professional Proficiency
- Spanish, Limited Working Proficiency
Hobbies and Interests
- Culinary Arts
- Environmental Protection
- Social Justice
- Literary Review
- Ballroom Dancing
- Craft Coffee
- Entrepreneurship
Timeline
Front Desk Administrator
Hollywood Dancesport
10.2023 - Current
Barista
ink! Coffee Company
08.2022 - 09.2023
Freelance Editor
Self-Employed
07.2022 - Current
Registration Coordinator/Front Desk Assistant Manager
Colorado Star Ball
01.2021 - Current
Executive Assistant and Social Media Manager
Ballroom & Beyond
01.2021 - 01.2022
Market Associate and Guest Server
Aparium Hotel Group
05.2020 - 03.2021
Dual Major in Economics and Management, Leadership -
University of Colorado Boulder - Leeds School of Business
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