Open To Work
Anna Rathbun
Coeur D Alene,ID
Summary
Customer-focused professional with expertise in customer service management and complaint resolution. Skilled in enhancing guest satisfaction and operational efficiency through effective communication and relationship-building. Experienced front desk administrator adept at streamlining processes and maintaining data confidentiality, while managing multiple tasks in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Desk Administrator
Staybridge Suites Hotel
Coeur d'Alene, ID
08.2022 - Current
- Managed customer complaints, rectifying issues to ensure complete satisfaction.
- Resolved customer complaints, ensuring complete satisfaction and fostering loyalty.
- Collaborated with team to streamline reservation processes, improving guest experiences.
- Greeted customers and addressed inquiries to foster positive interactions.
- Developed strong relationships with guests through friendly interactions.
- Coordinated with housekeeping to maintain cleanliness of guest rooms.
- Processed payments accurately while managing cash drawer for daily transactions.
- Built strong relationships with guests through friendly and personalized interactions.
Education
High School Diploma -
West Highschool
Anchorage, AK01-1992
Skills
- Customer service management
- Complaint resolution
- Hotel management software
- Administrative support
- Data accuracy
- File organization
- Cash handling
- Time management expertise
- Data confidentiality
- Effective communication
- Exceptional communication
- Problem solving
- Administrative skills
- Relationship management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$0/hr - $1000/hrTimeline
Front Desk Administrator
Staybridge Suites Hotel
08.2022 - Current
High School Diploma -
West Highschool