

Customer‑focused hospitality professional with a strong background in service, sales/marketing, multitasking, and guest engagement. Known for delivering warm, genuine experiences, crafting high‑quality cocktails, and keeping bar operations running smoothly under pressure. Brings additional strength in understanding customer needs, building relationships, and supporting team success—skills developed through years of high‑level sales and client service work in the research and medical industry. Creative, efficient, and committed to elevating every guest’s experience.
• Operated POS systems to process orders, split checks, and manage payments. • Handled guest questions and concerns with professionalism and efficiency. • Collaborated with staff to maintain smooth, efficient service flow. • Verified IDs to ensure compliance with alcohol service laws. • Engaged guests with friendly conversation to enhance their experience. • Multitasked effectively in a fast‑paced bar environment. • Maintained strong knowledge of drink menus and food pairings. • Prepared cocktails to spec and served wine, draft, and bottled beer.
• Founded JAF Medical Supply Nexus LLC with full regulatory compliance.
• Used 7,000+ LinkedIn network to drive leads and relationships. • Targeted aligned companies to boost sales efficiency. • Analyzed industry trends to guide strategy. • Maintained strong product knowledge and customer service. • Represented multiple companies as an independent sales rep.
• Improved sales operations by implementing NetSuite CRM, KPIs, and custom reports, boosting forecasting accuracy by 15%. • Built AI‑driven sales strategies that increased qualified leads by 20% in Q1 2024. • Created email campaigns and conference materials that raised brand visibility by 30%. • Secured speaking engagements and managed promo items, generating 50+ high‑quality leads per conference. • Used LinkedIn Navigator to engage prospects, increasing appointments by 50%. • Adopted new lead‑gen tools and partnered with a marketing agency to enhance SEO, driving a 40% rise in inbound leads.
• Launched a UK biotech into U.S. markets, building East Coast presence and generating $400K in FY2022 and $600K+ YTD in FY2023. • Built U.S. business development infrastructure, including sales team hiring, workflows, distribution channels, and lead‑tracking systems. • Set and achieved team goals through proactive networking, cross‑selling, and strategic prospecting. • Represented Bit.bio at industry conferences, elevating brand visibility and securing high‑quality leads. • Improved customer engagement, retention, and satisfaction through targeted experience strategies. • Led OTS product launches for preclinical research across academic, pharma, biotech, CRO, and CDMO partners.
• Led a six‑member team managing major accounts; top performer and “Over 100% Club” honoree 12 of 14 years, promoted to Senior Sales Specialist in 2.5 years. • Launched tailored marketing programs that increased awareness of Sigma’s 450K+ product portfolio. • Planned and executed large‑scale customer–specialist events to communicate product value and capabilities. • Managed vendor contracts and the full RFP process, securing agreements with stock and lab partners. • Developed account‑specific marketing programs, driving early adoption ahead of product marketing teams. • Managed high‑profile clients including Johns Hopkins, Georgetown, FDA, USDA, UMD system, U.S. Army, and regional CRO/CDMOs.
• Served food and beverages at various restaurants, hotels, and dock bars in MD and FL during high school and college, enhancing guest experiences through attentive service. • Provided attentive service to guests in fast-paced dining environments. • Took and processed customer orders efficiently using point-of-sale systems. • Collaborated with kitchen staff to ensure timely food delivery and accuracy. • Promoted desserts, appetizers, and specialty drinks to optimize sales.