Summary
Overview
Work History
Education
Skills
Websites
Professional Highlights
Timeline
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Jill Allen Faulkner

Jill Allen Faulkner

Annapolis,MD

Summary

Customer‑focused hospitality professional with a strong background in service, sales/marketing, multitasking, and guest engagement. Known for delivering warm, genuine experiences, crafting high‑quality cocktails, and keeping bar operations running smoothly under pressure. Brings additional strength in understanding customer needs, building relationships, and supporting team success—skills developed through years of high‑level sales and client service work in the research and medical industry. Creative, efficient, and committed to elevating every guest’s experience.

Overview

30
30
years of professional experience

Work History

Server/Bartender

Della Notte
Annapolis, MD, MD
06.2025 - Current

• Operated POS systems to process orders, split checks, and manage payments. • Handled guest questions and concerns with professionalism and efficiency. • Collaborated with staff to maintain smooth, efficient service flow. • Verified IDs to ensure compliance with alcohol service laws. • Engaged guests with friendly conversation to enhance their experience. • Multitasked effectively in a fast‑paced bar environment. • Maintained strong knowledge of drink menus and food pairings. • Prepared cocktails to spec and served wine, draft, and bottled beer.

Owner and Principal

JAF Medical Supply Nexus LLC
Annapolis, Maryland
05.2024 - 01.2026

• Founded JAF Medical Supply Nexus LLC with full regulatory compliance.

• Used 7,000+ LinkedIn network to drive leads and relationships. • Targeted aligned companies to boost sales efficiency. • Analyzed industry trends to guide strategy. • Maintained strong product knowledge and customer service. • Represented multiple companies as an independent sales rep.

Associate Sales Director

Vector BioMed
12.2023 - 04.2024

• Improved sales operations by implementing NetSuite CRM, KPIs, and custom reports, boosting forecasting accuracy by 15%. • Built AI‑driven sales strategies that increased qualified leads by 20% in Q1 2024. • Created email campaigns and conference materials that raised brand visibility by 30%. • Secured speaking engagements and managed promo items, generating 50+ high‑quality leads per conference. • Used LinkedIn Navigator to engage prospects, increasing appointments by 50%. • Adopted new lead‑gen tools and partnered with a marketing agency to enhance SEO, driving a 40% rise in inbound leads.

Business Development Manager (US)

Bit.bio LTD (U.K.)
08.2021 - 08.2023

• Launched a UK biotech into U.S. markets, building East Coast presence and generating $400K in FY2022 and $600K+ YTD in FY2023. • Built U.S. business development infrastructure, including sales team hiring, workflows, distribution channels, and lead‑tracking systems. • Set and achieved team goals through proactive networking, cross‑selling, and strategic prospecting. • Represented Bit.bio at industry conferences, elevating brand visibility and securing high‑quality leads. • Improved customer engagement, retention, and satisfaction through targeted experience strategies. • Led OTS product launches for preclinical research across academic, pharma, biotech, CRO, and CDMO partners.

Senior Sales Specialist, Research Sales

MilliporeSigma (Formerly Sigma-Aldrich)
09.2007 - 08.2021

• Led a six‑member team managing major accounts; top performer and “Over 100% Club” honoree 12 of 14 years, promoted to Senior Sales Specialist in 2.5 years. • Launched tailored marketing programs that increased awareness of Sigma’s 450K+ product portfolio. • Planned and executed large‑scale customer–specialist events to communicate product value and capabilities. • Managed vendor contracts and the full RFP process, securing agreements with stock and lab partners. • Developed account‑specific marketing programs, driving early adoption ahead of product marketing teams. • Managed high‑profile clients including Johns Hopkins, Georgetown, FDA, USDA, UMD system, U.S. Army, and regional CRO/CDMOs.

Server

Friendly's /Nick's Airport Inn/ Harpers Pub
09.1996 - 12.2001

• Served food and beverages at various restaurants, hotels, and dock bars in MD and FL during high school and college, enhancing guest experiences through attentive service. • Provided attentive service to guests in fast-paced dining environments. • Took and processed customer orders efficiently using point-of-sale systems. • Collaborated with kitchen staff to ensure timely food delivery and accuracy. • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Education

Responsible Serving (RServer) - Alcohol Awareness #PSCC10000871141

Professional Server Certification Corporation
Maryland
03-2026

Artificial Intelligence Certification Course - Generative AI Tools and Solutions

Wriiting.io Academy
Online
01-2024

VIP Member - Entrepreneurship and Coaching

International Leap Network
01-2024

Six-Pack Captain’s License -

USCG Mariner's Course OUPV
Annapolis, MD
05-2008

Bachelor of Science (BS) - Metabolic Dietetics

University of Maryland College Park
01-2001

Skills

  • Marketing and sales expertise
  • Relationship management
  • Outstanding customer service expertise
  • Clear and effective communication
  • Anticipating guest needs
  • Basic accounting
  • Performance improvement
  • Responsible alcohol service
  • Engaging personality
  • Team player attitude
  • Courteous
  • Handling difficult customers
  • Professional appearance
  • Food service
  • Complex Problem-solving
  • Cash and credit transactions
  • Patience and tolerance
  • Technical troubleshooting
  • Project management
  • Market analysis
  • Microsoft Business Programs, Toast POS System, Sales Logix, Confidential VPN Server, GPM, Vendavo, Lotus Notes, CRM, SAP Next, BI Server, Sales Force, Google Drive, SalesForce, NetSuites, Hubspot, LI Sales Navigator, Momencio, Velocity, Monocl, Slack, Zoom, Zymwire, LI Navigator

Professional Highlights

  • Spearheaded US market launch for UK biotech company, Bit.Bio, securing over $1M in sales within two years.
  • Developed key accounts, including Johns Hopkins, Georgetown, FDA, USDA, generating significant revenue and earning recognition as a top performer and member of the 'Over 100% Club' 12 out of 14 years, in an international biotech company.
  • Designed, developed, and implemented targeted marketing programs for key accounts, resulting in increased awareness and early sales for a 450k+ product portfolio.
  • Secured $400K in sales in FY2022 and over $600K YTD in FY2023 for a custom lentiviral vector start-up.

Timeline

Server/Bartender

Della Notte
06.2025 - Current

Owner and Principal

JAF Medical Supply Nexus LLC
05.2024 - 01.2026

Associate Sales Director

Vector BioMed
12.2023 - 04.2024

Business Development Manager (US)

Bit.bio LTD (U.K.)
08.2021 - 08.2023

Senior Sales Specialist, Research Sales

MilliporeSigma (Formerly Sigma-Aldrich)
09.2007 - 08.2021

Server

Friendly's /Nick's Airport Inn/ Harpers Pub
09.1996 - 12.2001

Responsible Serving (RServer) - Alcohol Awareness #PSCC10000871141

Professional Server Certification Corporation

Artificial Intelligence Certification Course - Generative AI Tools and Solutions

Wriiting.io Academy

VIP Member - Entrepreneurship and Coaching

International Leap Network

Six-Pack Captain’s License -

USCG Mariner's Course OUPV

Bachelor of Science (BS) - Metabolic Dietetics

University of Maryland College Park
Jill Allen Faulkner