Jill Archuletta
Pueblo,CO
Summary
Motivated and compassionate new graduate registered nurse with diverse clinical experience in various health care settings. Committed to advancing professional growth while improving patient outcomes through high-quality nursing care. Proven ability to deliver effective patient support and collaborate with multidisciplinary teams.
Overview
21
21
years of professional experience
1
1
Certification
Work History
PST Supervisor
LabCorp
Pueblo, CO
05.2014 - Current
- Supervised daily operations of phlebotomy team to ensure compliance with safety protocols.
- Coordinated staff scheduling to optimize workflow and improve patient care.
- Monitored inventory levels, ordering supplies for phlebotomy services.
- Implemented quality assurance measures to maintain high standards in blood collection.
- Conducted performance evaluations for team members, supporting professional development initiatives.
- Performed evaluations of lab personnel, implementing corrective actions as necessary.
- Monitored laboratory productivity, delivering feedback to support performance improvement.
- Maintained a clean work environment by enforcing safety policies and adhering to OSHA guidelines.
Receptionist
Small World Pediatrics
Pueblo West , CO
10.2012 - 05.2014
- Managed incoming calls through a multi-line system, directing to appropriate personnel.
- Greeted visitors, assessed needs, and connected them with appropriate staff to enhance visitor experience.
- Oversaw office inventory, restocked supplies, and submitted purchase orders to maintain operational efficiency.
- Processed payments while updating accounts to accurately reflect balance changes.
- Scheduled and confirmed appointments to optimize team efficiency.
- Compiled, organized, and filed documents along with reports for various stakeholders.
- Managed copies, faxes, and document organization to streamline administrative processes.
Customer Service Representative
AT&T
Pueblo , CO
09.2011 - 10.2012
- Informed customers about billing procedures and processed payments efficiently.
- Assisted with payment option setups to enhance user experience.
- Consulted with customers to identify optimal solutions for service and billing issues.
- De-escalated customer concerns while maintaining a calm and friendly demeanor.
- Evaluated account information to assess issues and propose potential solutions.
- Educated customers on special pricing opportunities and company offerings.
- Reviewed account histories to identify trends and recurring issues.
- Documented customer interactions to track requests, problems, and resolutions.
Medical Assistant
Southern Colorado Clinic - Urgent Care
Pueblo , CO
02.2011 - 06.2011
- Collaborated with healthcare and administrative staff to create supportive patient-centered environments, enhancing patient experience.
- Collected forms, copied insurance cards, and coordinated patient information for billing processes, ensuring accuracy and streamlined operations.
- Administered rapid tests including strep and flu to assist clinical staff in condition assessment.
- Executed insurance verification, pre-certification, and pre-authorization functions, facilitating timely patient care.
- Transmitted physician's orders to patients, offering guidance and addressing follow-up inquiries.
- Maintained inventory of necessary supplies, equipment, and instruments for operational readiness.
- Engaged patients through interviews to gather medical histories, chief complaints, and vital signs.
- Contacted pharmacies for prescription submissions and refills, ensuring timely medication availability.
Medical Assistant/ Receptionist
Dr John Highfill/ Dr Christopher Vialpando
Pueblo , CO
10.2008 - 02.2011
- Compiled physical and digital documents, charts, and reports to enhance patient care and support operational needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Supported administrative and healthcare staff by managing order fulfillment and inventory.
- Answered phone calls, assisting patients and facilitating timely access to medical personnel.
- Conducted patient intake interviews to gather medical information and insurance details.
- Collected payments, maintained patient files, and followed up on appointments.
- Provided high-quality administrative support, streamlining patient workflows and improving overall service delivery.
- Administered rapid tests, such as strep and urinalysis, to assist clinical assessments.
Phlebotomist
Parkview Medical Center
Pueblo , CO
10.2006 - 11.2009
- Built trust and minimized patient discomfort during phlebotomy through effective communication.
- Labeled blood vials with collection time and patient name to ensure accurate identification for testing.
- Enforced infection control and sharps disposal protocols to ensure safety for all.
- Obtained diverse blood samples via venipuncture and capillary puncture using various needle types.
- Prepared and organized blood collection equipment, ensuring safety and compliance during storage and transport.
- Maintained fully stocked phlebotomy cart and station for efficient operations.
- Secured blood samples via venipuncture or capillary methods for reliable medical testing and transfusion.
Phlebotomist
Quest Diagnostics
Pueblo , CO
08.2005 - 07.2008
- Enforced infection control and sharps disposal procedures to ensure safety for patients and staff.
- Obtained diverse blood samples through venipuncture and capillary puncture techniques.
- Prepared and maintained blood-collecting equipment for safe sample storage and transport.
- Verified specimen quality by centrifuging samples prior to logistics courier pickup.
- Labeled blood vials with essential details including collection time, date, and patient name.
- Counseled patients to address concerns, clarify procedures, and facilitate cooperation during blood draws.
- Coordinated workflow to meet stat schedules and outpatient needs, ensuring timely patient care.
- Maintained phlebotomy cart and station stocked to support uninterrupted operations.
Education
Associate of Applied Science - Nursing
Otero Junior College
La Junta, CO04.2022
High School Diploma -
Central High School
Pueblo, CO05.2003
Skills
- Venipuncture
- Medical records management
- Infection control
- Patient assessment
- Team leadership
- Patient care
- Effective communication
Certification
- CRP Certified, American Heart Association
- Board Certified Registered Nurse (RN)
Timeline
PST Supervisor
LabCorp
05.2014 - Current
Receptionist
Small World Pediatrics
10.2012 - 05.2014
Customer Service Representative
AT&T
09.2011 - 10.2012
Medical Assistant
Southern Colorado Clinic - Urgent Care
02.2011 - 06.2011
Medical Assistant/ Receptionist
Dr John Highfill/ Dr Christopher Vialpando
10.2008 - 02.2011
Phlebotomist
Parkview Medical Center
10.2006 - 11.2009
Phlebotomist
Quest Diagnostics
08.2005 - 07.2008
Associate of Applied Science - Nursing
Otero Junior College
High School Diploma -
Central High School