JILL WARNER
Summary
Accomplished Portfolio Property Manager at Pegasus Residential, adept in asset management and cultivating client connections. Leveraged property valuation and skilled communication to enhance portfolio performance, achieving significant improvements in financials and tenant satisfaction. Proven track record in staff management and property inspections, ensuring compliance and maximizing rental income.
Overview
13
13
years of professional experience
Work History
Portfolio Property Manager
Pegasus Residential
Charleston, South Carolina
07.2018 - Current
- Effectively managed multiple assets (1,000+ units), while working directly with clients/ownership groups on required reporting and improving monthly financials.
- Handled tenant complaints promptly and appropriately.
- Collaborated with on-site management to handle tenant delinquencies
- Conducted regular inspections of the portfolio's properties to ensure they were in good condition with weekly site visits and quarterly preventative maintenance.
- Conducted meetings with potential vendors for on-site third-party repair and necessary work/property improvements.
- Conducted verification of new employees and completed their on-boarding and training process.
- Submitted and reviewed payroll within portfolio.
- Managed a portfolio of properties, ensuring compliance with all relevant legislation and regulations.
- Developed and implemented strategies to maximize rental income and minimize vacancy rates.
- Drafted leases, rental agreements, renewal notices, and other related documents.
- Coordinated maintenance activities for the portfolio's properties.
- Provided advice to clients on maximizing returns from their investments.
- Prepared detailed reports on the performance of individual properties within the portfolio.
- Assisted in preparing budgets for upcoming projects relating to the development or refurbishment of individual properties within the portfolio.
- Provided on-site support during site renovations.
REGIONAL SENIOR SALES ASSOCIATE
HOLLAND PARTNER GROUP
Los Angeles, CA
12.2011 - 06.2018
- Accountable to Regional Manager and Vice President of Operations.
- Travel to surrounding states to oversee due diligence during property acquisitions.
- Developed and implemented strategies to increase leasing traffic and velocity.
- Conducted market trend analysis to set optimal rental rates.
- Oversaw daily functions for teams of 6 at 5 different locations across the West Coast.
- Executed promotional events aimed at expanding the audience and fostering resident relationships.
- Attended industry seminars and workshops to stay up-to-date with changes in the marketplace.
- Prepared forecasts of future sales volumes using historical data analysis techniques.
- Educated junior associates on sales plans, personal goals and incentives to motivate them.
- Actively participated in cross-functional teams aimed at improving delinquency.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service with prospects, current residents, and vendors.
- Developed an exclusive plan integrating multiple furnished apartments for short-term rentals at one location.
Education
High School Diploma -
Milwaukie High School
Portland, OR06.2002
Skills
- Vacancy Marketing
- Contract Management
- Cultivating Client Connections
- Skilled Communicator
- Property valuation
- Performance reporting
- Capital Expenditure Planning
- Rent collection
- Property Inspections
- Asset Management
- Staff Management
- Tenant relations
- Property Management
- Preventive Maintenance
- Leasing operations
- Lease Renewals
- Fair housing mandates
- Multi-family property management
- Tenant and eviction laws
Additional Information
- HIGH SCHOOL DIPOLMA, MILWAUKIE HIGH SCHOOL -, Key Note Speaker (2002) -Captain of the Dance Team (1999-2002) -Secretary of the Treasury (2000) -Outstanding Citizen Award (1999) -Leader of the Senior Mentor Club
Accomplishments
- Development of the Year (200+ Units/2013)
- Development of the Year (151+ Units/2014)
- Leader of Urban Development Leasing Summit (2014)
- Best New Construction of the Year (600+ Units/2017)
- District Award Winner (600+ Units/2018)
- Property of the Year Winner (20+ year old site/2019)
- CAA Property Manager Nominee (2022)
Timeline
Portfolio Property Manager
Pegasus Residential
07.2018 - Current
REGIONAL SENIOR SALES ASSOCIATE
HOLLAND PARTNER GROUP
12.2011 - 06.2018
High School Diploma -
Milwaukie High School