Jill Bowers
Bartlett,TN
Summary
Detail-oriented Accounts Receivable Analyst with expertise in Excel and accounts receivable processing. Proven track record of streamlining workflows and enhancing customer satisfaction through effective communication.
Overview
27
27
years of professional experience
Work History
Accounts Receivable Analyst
Brims Snack Food
Memphis, TN
01.2023 - 03.2026
- Oversaw payment transactions and confirmed correct assignment to individual customer accounts.
- Posted cash receipts to customer account to maintain accurate account balance, analyzed existing invoicing workflows and to ensure an efficient billing cycle, managed and responded to customer inquires, coordinating efforts with sales team to mediate customer disputes and streamline collection workflows.
- Executed precise documentation in ERP system, reinforcing compliance with established financial control standards for Wal-Mart account.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Contributed to internal and external audit efforts by supplying critical documentation and analysis of accounts receivable transactions and procedures.
- Developed and maintained spreadsheets utilizing VLOOKUP and advanced Microsoft Excel functions.
- Assisted with the implementation of system upgrades, contributing to efficient operations within the Accounts Receivable department.
Purchasing Specialist
Top Rx
Memphis, TN
04.2020 - 01.2023
- Analyzed market trends to identify cost-saving opportunities and enhance purchasing strategies.
- Coordinated inventory management, ensuring alignment with organizational supply needs and demand forecasts.
- Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
- Utilized ERP systems for tracking purchase orders, improving accuracy in order fulfillment processes.
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
Sales Support Supervisor
Top Rx
Memphis, TN
01.2015 - 04.2020
- Supervised daily operations of sales support team, ensuring seamless workflow and high-quality service delivery.
- Facilitated regular performance reviews, setting objectives for team members aligned with company goals and growth initiatives.
- Trained and mentored new staff on company protocols, enhancing team performance and customer satisfaction.
- Led training sessions on CRM software usage, improving team proficiency in managing client relationships effectively.
- Developed and implemented process improvements that streamlined order fulfillment and reduced response times.
- Streamlined the order management process for faster turnaround times, resulting in increased customer satisfaction.
- Served as a liaison between the sales team and other departments, facilitating smooth communication and collaboration on cross-functional projects.
- Analyzed sales data to identify trends, providing actionable insights to management for strategic decision-making.
Sales Support Specialist
Top Rx
Memphis, TN
02.1999 - 01.2015
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Coordinated order processing and ensured timely fulfillment of sales requests.
- Collaborated with sales team to streamline communication and improve workflow efficiency.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Monitored inventory levels and assisted in maintaining optimal stock for operations.
- Prepared sales reports and customer profiles to upper management.
Education
High School Diploma -
GED
Memphis, TNSkills
- Excel proficiency
- Accounts receivable processing tools
- Accounts payable processing
- General ledger
- Credit management
- SAP
- Organization skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliability
Timeline
Accounts Receivable Analyst
Brims Snack Food
01.2023 - 03.2026
Purchasing Specialist
Top Rx
04.2020 - 01.2023
Sales Support Supervisor
Top Rx
01.2015 - 04.2020
Sales Support Specialist
Top Rx
02.1999 - 01.2015
High School Diploma -
GED