Jill Calvin
Overland Park,US
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Tide Dry Cleaners
07.2023 - 07.2025
- Delivered exceptional customer service, ensuring satisfaction and addressing inquiries promptly.
- Managed order processing, including garment tracking and status updates for customers.
- Streamlined communication processes between front desk operations and production teams.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved client complaints effectively, enhancing overall customer experience and retention.
- Trained new staff on operational procedures and best practices in customer interactions.
Front Office Coordinator
Modern Maintenance, Inc.
09.2021 - 05.2023
- Was in charge of ordering and inventorying office supplies.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel as the office's point of contact.
- Provided top-notch administrative support to Owner and Upper Management staff in order to promote excellence in all areas of office operations.
- Established positive working relationships with colleagues, managers, and customers through regular communication and effective anticipatory needs.
- Greeted customers and offered immediate assistance by asking open-ended questions.
Graphic Designer
BrandMuscle
09.2005 - 06.2021
- Used Adobe PhotoShop, Illustrator and InDesign to create images and layouts for over 1,000 projects.
- Created designs and collaborated with the technical team to complete projects.
- Designed advertisements, tradeshow banners, and signage from concept to completion.
- Proofread to ensure that my work is accurate and of high quality.
- Met with clients to discuss their preferences, styles, and commission ideas.
- Put together a yearly catalog for my company.
Education
Bachelor of Science - Business
Emporia State University
Emporia, KS01.1993
Skills
- Office supplies inventory management
- Opening and closing offices
- Customer and client relations
- Office organization
- Advanced clerical knowledge
- Paperwork drafting
- Office administration
Timeline
Customer Service Representative
Tide Dry Cleaners
07.2023 - 07.2025
Front Office Coordinator
Modern Maintenance, Inc.
09.2021 - 05.2023
Graphic Designer
BrandMuscle
09.2005 - 06.2021
Bachelor of Science - Business
Emporia State University
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