Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill Chase

Windermere

Summary

Organized and results-oriented professional proficient in scheduling, materials management, and budget tracking. Able to operate effectively in challenging, fast-paced environments and works well with team members and customers of all backgrounds.  Proficient at project and task management involving multiple cross functional teams.

Overview

27
27
years of professional experience

Work History

Casting Services Coordinator

Walt Disney World
05.2021 - Current
  • Support recruiting tasks, including pre-employment appointments, responding to candidate inquiries, and attending job fairs.
  • Utilize company systems such as, Kenexa, SAP, Sharepoint, WorkDay, One Note, Teams, Transfer Genie Admin, D Learn, CMC, DPEP Self Service, Microsoft Office, Sharepoint.
  • Review the hiring process with candidates and answer questions thoroughly by phone and email to ensure a positive candidate experience.
  • Stay current on changing policies and procedures to ensure the best experience for candidates.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Assist in training new coordinators.
  • Assist in the Casting Lobby to answer questions and find solutions for potential applicants, current Cast Members, and former Cast Members.
  • April 2022 to present FOS Coordinator - duties include tracking internal and external job postings for Facility Operation Services, posting jobs to internal and external platforms weekly, determining the eligibility of candidates who applied as dictated by the Union Contract and compiling and distributing applicant reports weekly, notifying the Union of open positions, attend weekly FOS department meetings, work with recruiters, FOS area administrative assistants, FOS management, and Union Representatives to answer questions and confirm that jobs are posted correctly based on the Union contract. I also assist with the Department of Transportation (DOT) process to ensure that CDL candidates meet our DOT Compliance standards. Systems used include RMS, HMS, MVR, DMVPortal, Enterprise Health, and Docusign.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Developed training materials for new staff, geared to quicker learnings and higher initial productivity levels.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.

Accounting & Owner Liaison, Rental Agent

Concierge Realty
04.2017 - Current
  • Developed marketing copy for property rental ads on multiple vacation rental platforms.
  • Monitored the status of accounts receivable and payable to facilitate efficient processing.
  • Processed payroll for employees.
  • Managed tax filings for hundreds of owners/clients.
  • Managed multiple special projects for company management.
  • Maintained accurate and complete documentation for all financial department procedures.
  • Partnered with rental agents to fulfill deal points and verify account information.
  • Provided administrative support to department staff.
  • Completed timeshare rental deals between owners and guests. Executed rental contracts, negotiated rental finances, processed payments, and secured rental confirmations.
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into timeshare villa availability and pricing.
  • Addressed guest complaints and resolved issues to promote satisfaction.

Stay At Home Parent

SAHM
09.2006 - Current
  • Board Member at Windermere Union Preschool 2011-2015
  • PTO Board Member at Family Christian School 2014-2018
  • PTO President 2015-2017
  • Gala Auction Committee Chair 2014-2020
  • Gala Committee Chair 2018-2020

Match Specialist

Big Brothers Big Sisters Of Central Florida
01.2005 - 09.2006
  • Matched volunteers and students in the Big Brothers Big Sisters school program.
  • Interviewed volunteers to identify their strengths, volunteer intentions, and suitability for the program and completed detailed reports.
  • Performed background and  reference checks and trained volunteers on mandatory reporting child abuse policies.
  • Presented volunteers for acceptances or refusal in to the program. 
  • Interviewed students to identify their needs, interests, and personality type and completed detailed reports.
  • Matched volunteers and students based on the criteria and supervised the match throughout the school year.

Investigator

Universal Orlando Resort
09.1998 - 11.2004
  • Conducted electronic and field investigations of employee theft.
  • Conducted interviews with witnesses and employees.
  • Interviewed and interrogated suspects.
  • Carefully documented statements, observations and evidentiary materials. Documented findings and prepared detailed reports.
  • Determined when arrest was necessary and prepared documents for arrest and court.
  • Planned and conducted financial and ticket fraud investigations.
  • Pursued leads, complaints and referrals to determine occurrence of criminal activities.
  • Supervised the Loss Prevention and Undercover Shopper units and assisted them with cases, evidence collection, and reports.
  • Completed department payroll and scheduling.
  • Documented findings and prepared detailed reports.
  • Collaborated with federal agencies on investigations.

Education

Master of Science - Criminal Justice

University Of Central Florida
Orlando, FL
1999

Bachelor of Science - Criminology

Barry University
Miami, FL
1997

Skills

  • Financial management
  • Customer service
  • Database management
  • Accounts payable / accounts receivable
  • Team leadership
  • Project management
  • Self-motivated
  • Strong Organizational Skills
  • Attention To Detail
  • Event planning

Timeline

Casting Services Coordinator

Walt Disney World
05.2021 - Current

Accounting & Owner Liaison, Rental Agent

Concierge Realty
04.2017 - Current

Stay At Home Parent

SAHM
09.2006 - Current

Match Specialist

Big Brothers Big Sisters Of Central Florida
01.2005 - 09.2006

Investigator

Universal Orlando Resort
09.1998 - 11.2004

Master of Science - Criminal Justice

University Of Central Florida

Bachelor of Science - Criminology

Barry University

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Jill Chase