Jill Cook
Saint Louis
Summary
Dedicated customer service representative skilled in data entry, appointment scheduling, and payment processing. Committed to enhancing client satisfaction through effective communication and education on pet health.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
St Louis Cat Clinic
2023.09 - Current
- Assisted customers with inquiries regarding pet health and clinic services.
- Managed appointment scheduling and maintained accurate patient records.
- Provided support in triaging incoming calls and walk-in clients efficiently.
- Educated pet owners on preventative care and clinic policies effectively.
- Assisted customers in processing prescription requests in-house and to local pharmacies, including insuring clients order the correct medication/prescription food and correct doage.
Veterinary Assistant
Kingsbury Animal Hospital
2021.01 - 2023.09
- Assisted veterinarians in examinations and treatments of animals, ensuring high standards of care.
- Maintained cleanliness and organization of surgical and treatment areas, adhering to health protocols.
- Managed inventory of medical supplies, optimizing stock levels for operational efficiency.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Professional Pet Sitter
Wagging Rights Pet Sitting
2012.07 - 2020.03
- Provided attentive care for diverse pet breeds, ensuring safety and comfort during visits.
- Developed and maintained strong relationships with pet owners through effective communication and trust-building.
- Administered medications and followed specific dietary requirements based on individual pet needs.
- Monitored health conditions, reporting any concerns to pet owners promptly to ensure timely interventions.
- Conducted regular evaluations of service protocols, identifying areas for improvement to enhance overall client satisfaction.
Education
Bachelor of Science - Journalism And Mass Communication
University of Missouri, St. Louis, MO
St Louis, MO2009-08
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Payment processing
- Scheduling
- Order processing
- Stock management
Timeline
Customer Service Representative
St Louis Cat Clinic
2023.09 - Current
Veterinary Assistant
Kingsbury Animal Hospital
2021.01 - 2023.09
Professional Pet Sitter
Wagging Rights Pet Sitting
2012.07 - 2020.03
Bachelor of Science - Journalism And Mass Communication
University of Missouri, St. Louis, MO