Jill Cox
East Bend,NC
Summary
Assisted customers at Piedmont Airlines with a friendly demeanor. Listened attentively to customer concerns and provided effective solutions. Maintained a positive attitude while engaging with clients. Organized displays at Father’s Furniture Store to enhance customer experience. Pursued continuous learning to improve skills. Fostered approachability to encourage customer interaction. Represented company values with enthusiasm. Developed painting skills through personal projects. Trained pets to follow commands and behave well. Prepared meals with creativity and passion. Embraced life and its opportunities.
Overview
33
33
years of professional experience
Work History
CAREGIVER
Patient Care
01.2012 - 07.2019
- Provided 24/7 in-home care for mother-in-law as her dementia progressed to Alzheimer's Disease, took her to all Doctor appointments, picked up all medication as well as administered to her, kept all medications in a lock box, prepared all meals and snacks, dressing her for appropriate weather, keeping her hygiene to perfection, in charge of making her bank deposits, as well as her checking/savings account. 7 years until her demise. Relocated to Winston Salem, NC to care for elderly mother-in-law, she passed 7 years ago.
ASSISTANT MANAGER
Tokens of Love Fashion Boutique
07.2006 - 02.2007
- Assistant Manager to an Upscale Boutique; duties included opening and closing, in charge of cash drawer to balance ticket sales, made daily deposits to bank, made all business flight reservations for Owner, made her reserved pass to go to Kentucky to purchase items to be shipped to our Boutique, kept Boutique immaculate, in charge of all displays, including window display on a bi-weekly schedule, knowledge of knowing how and where to display inventory, free wrapping and boxing of customers, making schedules for 3 other employees.
MEDICAL SECRETARY/RECEPTIONIST
Salem Gynecology, P.L.L.C
05.2004 - 12.2004
- Duties Include: Manage multiple telephone lines; acknowledge patient concerns, make appointments. Manage accounts receivables, verifies patient's insurance and enter patient demographic information, inform patient of payment responsibilities and collect payments. Assist in defining diagnostic coding to specific laboratories, copy medical records for insurance companies and other practices. Adhere to HIPPA guidelines. Manage visits from drug reps. Prime all charts with necessary forms to assist the nurses. Open and close office on a rotating basis.
MEDICAL SECRETARY/RECEPTIONIST
Lyndhurst Obstetrics & Gynecologic Associates, P.A
04.1999 - 04.2004
- Duties Include: Manage multiple telephone lines for nine MDs and PA. Acknowledge OBGYN needs and concerns, make appointments, some in crucial situations. Call in prescriptions, update charts, manage all insurance, preauthorization and payments. Update patient demographic and verify HIPPA compliance, pull charts, copy medical records, inform patients on co-pay responsibilities. Assist in diagnostic coding, support three other satellite office and share responsibility for answering patient calls to MDs on call.
CUSTOMER SERVICE REPRESENTATIVE, DIVIDEND MILES - MARKETING
Piedmont Airlines/US Airways
06.1986 - 04.1999
- Duties include serving all US Airways Dividend Miles members by use of company databases including reservations, accounting, and refunds. Resolve passenger complaints, needs, and requests as well as suggestions. Updates accounts based on travel itinerary. Research flights with Travel Agencies as well as Reservations, and other airlines. Two years of experience as voice analyst, recording and editing, for the Dividend Miles Department voice response system. Make decisions resolving concerns of the airline passenger in a positive manner.
Education
No Degree - Business Math, Psychology, Public Speaking, Secretarial Classes, Criminal Justice, Computer Classes And Accounting, Typing
Davidson County Community College
Thomasville, NCHigh School Diploma - undefined
North Davidson High School
Lexington, NC06.1984
Skills
Assisted customers in a timely manner Engaged with clients to foster positive relationships Demonstrated strong work ethic and commitment to company values Maintained a friendly demeanor while promoting brand image Collaborated effectively with coworkers to achieve team goals Communicated professionally while prioritizing tasks Exhibited keen fashion sense and personal representation Handled phone inquiries efficiently Managed multiple tasks simultaneously Available for overtime as required
Accomplishments
Prompt, love learning, great in window displays while Assistant Manager to Tokens of Love Boutique, made reservations for Managers, independent worker, learned how to cook vegetarian meals, learned how to paint, hard worker, recently married, I can change a tire, quickly to engage with customers and meet coworkers and Management, you ask me, I deliver. I love life !
Affiliations
Mayor of WV Steve Williams, saw how dedicated I was in taking care of my deceased mother-in-law with Alzheimer’s for 8 years 24/7 and suggested I volunteer at Lily’s Care. This is a crucial volunteer experience taking care of newborn babies addicted to drugs, I loved this !
Another my Church, sending out cards to shut in’s. Preparing meals and delivering to members and non members of the Church.
Another, keeping the “love box “ with clothing, female hygiene items, books, food, anything needed.
I am a fantastic care provider. I have patients which is a must . Up
when patient was up, any hour in the early AM & PM. I am extremely compassionate.
I am committed to what I am assigned to do.
Timeline
CAREGIVER
Patient Care
01.2012 - 07.2019
ASSISTANT MANAGER
Tokens of Love Fashion Boutique
07.2006 - 02.2007
MEDICAL SECRETARY/RECEPTIONIST
Salem Gynecology, P.L.L.C
05.2004 - 12.2004
MEDICAL SECRETARY/RECEPTIONIST
Lyndhurst Obstetrics & Gynecologic Associates, P.A
04.1999 - 04.2004
CUSTOMER SERVICE REPRESENTATIVE, DIVIDEND MILES - MARKETING
Piedmont Airlines/US Airways
06.1986 - 04.1999
High School Diploma - undefined
North Davidson High School
No Degree - Business Math, Psychology, Public Speaking, Secretarial Classes, Criminal Justice, Computer Classes And Accounting, Typing
Davidson County Community College