Jill Daniels
Charleston,SC
Summary
Dynamic professional with a proven track record at Apple, specializing in complex scheduling and strategic planning. Expertise in promoting diversity and inclusion initiatives enhances team engagement and drives organizational success. Recognized for exceptional problem-solving abilities and effective team building, fostering innovation and communication to achieve operational excellence. Career aspirations focus on advancing operational efficiencies while cultivating inclusive workplace cultures, complemented by a strong interest in Human Resources.
Overview
2026
2026
years of professional experience
Work History
People Operations Planner
Apple
Charleston, SC
2020 - Current
- Coordinated and optimized scheduling processes for internal and external interviews to enhance recruitment efficiency.
- Executed effective outreach strategies in Talent Point to coordinate interviews for more than 150 candidates per onboarding season.
- Coordinated logistics and promotional strategies for hiring events to engage and attract high-caliber candidates.
- Orchestrated onboarding training programs for newly hired team members.
- Develop intricate spreadsheets to align leadership teams during new hire onboarding and internal interviews.
- Developed comprehensive reports on production metrics to inform strategic decision-making.
- Fostered engagement among new hires by encouraging participation in store initiatives, particularly Inclusion and Diversity (I&D) programs
- Provided constructive feedback to build confidence and support a smooth transition into the workplace
- Initiated and led Apple's DEI (DNA) program in the retail space
- Increased team engagement and participation in DNA chapters
- Conceptualized and executed 'DNA Talk Show,' highlighting team members' cultural backgrounds through insightful interviews.
- Highlighted in store pulse report for significant contributions to program success.
People Operations Planner
Apple
Charleston, SC
2020 - Current
- Coordinated and optimized scheduling processes for internal and external interviews to enhance recruitment efficiency.
- Executed effective outreach strategies in Talent Point to coordinate interviews for more than 150 candidates per onboarding season.
- Coordinated logistics and promotional strategies for hiring events to engage and attract high-caliber candidates.
- Orchestrated onboarding training programs for newly hired team members.
- Develop intricate spreadsheets to align leadership teams during new hire onboarding and internal interviews.
- Developed comprehensive reports on production metrics to inform strategic decision-making.
- Fostered engagement among new hires by encouraging participation in store initiatives, particularly Inclusion and Diversity (I&D) programs
- Provided constructive feedback to build confidence and support a smooth transition into the workplace
- Initiated and led Apple's DEI (DNA) program in the retail space
- Increased team engagement and participation in DNA chapters
- Conceptualized and executed 'DNA Talk Show,' highlighting team members' cultural backgrounds through insightful interviews.
- Highlighted in store pulse report for significant contributions to program success.
Operations Expert
Apple
Charleston, SC
01.2017 - 01.2020
- Led operational initiatives to improve efficiency and customer experience
- Managed inventory and logistics to ensure smooth store operations
- Trained and mentored staff on operational best practices
- Maintained positive working relationship with fellow staff and management.
- Performed root cause analysis to troubleshoot operational issues.
- Implemented strategies to take advantage of new opportunities.
Operations Expert
Apple
Charleston, SC
01.2017 - 01.2020
- Led operational initiatives to improve efficiency and customer experience
- Managed inventory and logistics to ensure smooth store operations
- Trained and mentored staff on operational best practices
- Maintained positive working relationship with fellow staff and management.
- Performed root cause analysis to troubleshoot operational issues.
- Implemented strategies to take advantage of new opportunities.
Genius
Apple
Marlton, NJ
01.2012 - 01.2017
- Provided technical support and solutions to customers
- Diagnosed and repaired hardware and software issues
- Collaborated with teams to improve service processes
- Conducted testing of software and systems to ensure quality and reliability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Genius
Apple
Marlton, NJ
01.2012 - 01.2017
- Provided technical support and solutions to customers
- Diagnosed and repaired hardware and software issues
- Collaborated with teams to improve service processes
- Conducted testing of software and systems to ensure quality and reliability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Family Room Specialist
Apple
Marlton, NJ
01.2011 - 01.2012
- Assisted customers with technical setups and troubleshooting
- Conducted training sessions on product usage and features
Family Room Specialist
Apple
Marlton, NJ
01.2011 - 01.2012
- Assisted customers with technical setups and troubleshooting
- Conducted training sessions on product usage and features
Product Zone Specialist
Apple
Marlton, NJ
01.2010 - 01.2011
- Managed product zones to enhance customer experience
- Provided in-depth product knowledge to customers
- Recommended, selected and located merchandise based on customer desires.
Product Zone Specialist
Apple
Marlton, NJ
01.2010 - 01.2011
- Managed product zones to enhance customer experience
- Provided in-depth product knowledge to customers
- Recommended, selected and located merchandise based on customer desires.
Education
College Coursework -
Ocean County College
Toms River, NJ01.2012
College Coursework -
Salisbury University
Salisbury, MD01.2010
High School Diploma -
St. Joseph High School
Hammonton, NJ06.2008
Skills
- Complex Scheduling & Planning
- Strategic Agility
- Decision Quality
- Interpersonal Savvy
- Building Effective Teams
- Process Management
- Drive for Results
- Diversity & Inclusion Program Development
- Problem Solving
- Functional/Technical Skills
- Excellent Communication & Interpersonal Skills
Timeline
Operations Expert
Apple
01.2017 - 01.2020
Operations Expert
Apple
01.2017 - 01.2020
Genius
Apple
01.2012 - 01.2017
Genius
Apple
01.2012 - 01.2017
Family Room Specialist
Apple
01.2011 - 01.2012
Family Room Specialist
Apple
01.2011 - 01.2012
Product Zone Specialist
Apple
01.2010 - 01.2011
Product Zone Specialist
Apple
01.2010 - 01.2011
People Operations Planner
Apple
2020 - Current
People Operations Planner
Apple
2020 - Current
College Coursework -
Ocean County College
College Coursework -
Salisbury University
High School Diploma -
St. Joseph High School