Karina Sosa
North Arlington,NJ
Summary
Enthusiastic, dynamic, and results-oriented professional with a proven track record of leveraging organizational skills, educational insights, and extensive expertise to create environments that inspire growth and development. Highly organized, dependable, and remarkably adaptable, excelling in managing multiple priorities while maintaining a consistently positive and proactive outlook. Skilled in hiring and recruiting, with a keen eye for identifying and nurturing top talent. Passionate about driving team success and eager to embrace new challenges and opportunities to deliver impactful results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
People Operations Planner
Apple Tice's Corner
03.2021 - Current
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Streamlined communication channels for enhanced collaboration between departments during the planning stages of projects.
- Developed comprehensive training programs for new hires within the Planning department, ensuring seamless integration into the team.
- Created an efficient system for tracking project milestones, resulting in improved accountability among team members.
- Increased employee satisfaction by implementing new people operations strategies and initiatives.
- Enhanced workplace culture through the development of inclusive policies and practices.
- Coordinated employee engagement events designed to boost morale and foster strong relationships between team members.
- Spearheaded diversity initiatives within the organization, fostering an inclusive work environment for all employees.
- Motivated employees through special events and constructive feedback.
Guest Sourcer Experience
Apple
07.2024 - 11.2024
- Invited back to the Guest Sourcing Experience to provide specialized support for Market Team 21.
- Collaborated closely with Retail Recruiting teams to understand current and upcoming hiring needs.
- Effectively communicated with People Operations Planners at different Apple stores, aiding them in planning and executing successful recruiting events using Talent Point.
- Operated and maintained applicant tracking and candidate management systems.
Training Lead Experience
Tice's Corner
07.2021 - 01.2022
- Strong in giving feedback both positive (recognition) and negative specific, with regards to impact and behavior
- Focused on building rapport with customers through customers' experience, leading the floor, focusing on decision quality & instilled trust with team members
- Built strong communication skills to deliver daily downloads with a focus on the customers' journey, employee news update or store business
- Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
- Created a Mentors' Team to assist in delivering In-Store Cores, Shadow/Reverse Shadowing new hires, and deliver Connect & Checks
- Established communication protocols within the team, facilitating efficient information flow between departments.
Genius Admin
Tice's Corner
10.2015 - 02.2021
- Focused in communicating effectively and informing the team with regards to operational updates, Feedback, Quality Programs and Training
- In addition, trained Admins from different stores in our market
- Works closely with the Operations Team to manage, track, and maintain replacements service parts and consumables part orders
- Leading with Resiliency in stressful difficult situations and mentored team members on delivery of Feedback, thus leading by example
- Created a developmental project called "Competencies Decoded," which I initially introduced to the Genius Bar Team & later expanded it to the rest of the store
- This helped with the teams' understanding of competencies, built confidence, built strong communication skills and kept the team engaged while collaborating.
- Facilitated seamless communication across departments by maintaining open lines of communication and implementing collaborative platforms.
- Enhanced office productivity by streamlining administrative processes and implementing time-saving solutions.
- Increased employee satisfaction through the implementation of a comprehensive onboarding program for new hires for the Genius Bar.
Family Room Specialist
Tice's Corner
01.2015 - 10.2015
- Assessed customers' needs to provide world class customer service for their issues with iOS devices in a timely manner with a focus on the customers' experience through NPS
- Created a training guide for Match-Up, communicated it out and trained the team with much success
- Helped with admin duties, pick ups, and mentorship among peers.
Education
Associates Degree of The Arts -
Passaic Community College
Paterson, NJ05.2011
Skills
- Internal Communications
- Succession Planning
- Organizational Development
- Onboarding and Orientation
- Diversity and Inclusion
- Career Development
- Benefits Administration
- Recruitment and hiring
- Payroll Administration
Volunteer Experience
Active Volunteer with organizations: Children International, American Foundation For Suicide Prevention, Eva's Villiage, Annie Clyde Pantry, and the New York Public Library.
References
Available Upon Request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
1. Coursera HRCI Course · Compensation and Benefits (https://coursera.org/share/2daf86e9a69f3826890b8e8de32acc47)
2. Coursera HRCI Course · Learning and Development (https://coursera.org/share/cb3e6813a4dedcd5bfb9210da029e324)
Timeline
Guest Sourcer Experience
Apple
07.2024 - 11.2024
Training Lead Experience
Tice's Corner
07.2021 - 01.2022
People Operations Planner
Apple Tice's Corner
03.2021 - Current
Genius Admin
Tice's Corner
10.2015 - 02.2021
Family Room Specialist
Tice's Corner
01.2015 - 10.2015
Associates Degree of The Arts -
Passaic Community College
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