JILL FAULKNER
Eagle River,Wisconsin
Summary
Accomplished travel industry professional with extensive experience in customer service and corporate travel coordination. Proven ability to manage high-volume inquiries while collaborating effectively with team members to enhance client satisfaction.
Overview
34
34
years of professional experience
Work History
Beertender
Tribute brewing company
eagle rvier, WI
10.2024 - Current
- Served craft beers and provided detailed product information to customers.
- Engaged with customers to enhance their overall experience and satisfaction.
- Collaborated with team members to ensure efficient service during peak hours.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Assisted in managing inventory and restocking supplies.
Group Travel Advisor
Direct Travel
Eagle River, Wisconsin
05.2022 - Current
- Coordinated group travel arrangements for various client events and trips.
- Developed detailed itineraries tailored to client preferences and needs.
- Resolved travel-related issues promptly to maintain high customer satisfaction.
- Collaborated with team members to enhance service offerings for group travel clients.
- Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
- Maintained accurate records of travel bookings and customer interactions consistently.
SENIOR TRAVEL ADVISOR
TRAVEL AND TRANSPORT
Aurora, USA
06.2014 - 11.2020
- Coordinated clients' travel needs, budgets, and preferences to ensure personalized and satisfactory travel experiences.
- Resolved travel issues, conflicts, complaints, cancellations, and refunds to maintain client satisfaction and loyalty.
- Supported after-hours team during weather-related staffing shortages to ensure continuous service delivery.
- Assisted in organizing and coordinating various meetings and events to support team initiatives.
- Was always in the top 5 monthly producers of over 1K agents.
- Worked on a dedicated account for 3 years, Schneider trucking.
CORPORATE TRAVEL ADVISOR
HOBSON TRAVEL
Naperville, USA
01.2008 - 01.2014
- Coordinated travel arrangements to meet diverse client needs.
- Managed multiple accounts, including a multi-million dollar account, ensuring client satisfaction and retention.
- Assisted clients in planning personalized travel itineraries and arrangements.
- Researched travel destinations, accommodations, and activities for clients.
- Communicated with suppliers to secure bookings and confirm details.
CORPORATE TRAVEL ADVISOR
CARLSON WAGONLIT TRAVEL
Downers Grove, USA
01.1999 - 01.2008
- Coordinated travel arrangements for Aon corporation clients, ensuring seamless logistics and client satisfaction.
- Supported team in coordinating transportation logistics for individuals affected by September 11th disaster, facilitating timely and safe evacuations..
- Assisted clients in selecting travel destinations and itineraries.
- Researched accommodations, flights, and local transportation options.
- Managed client inquiries through phone and email communication.
Reservations Supervisor
Mti Vacations
Downers Grove, USA
01.1993 - 01.1999
Restaurant Manager
Rhondas Pancake House
Server
Roasiti's Pizza
Server/Bartender
Playoff's Sports Bar
Server
Kopper Kitchen Restaurant
Education
TRAVEL COURSES
COLLEGE OF DUPAGE
01-1992
GED -
GLENBARD WEST HIGH SCHOOL
01-1988
MEDICAL TERMINOLOGY
WAUBONSEE JUNIOR COLLEGE
Skills
- Customer service excellence
- Corporate travel coordination
- High-volume call management
- Call center operations
- Multitasking proficiency
- Outgoing personality traits
- Problem solving expertise
Locations
- Eagle River, WI
Activities Volunteer
- Reclaim 13
- Community Christian Church
- Hiking
- Boating
- Gardening
- Snowmobiling
Timeline
Beertender
Tribute brewing company
10.2024 - Current
Group Travel Advisor
Direct Travel
05.2022 - Current
SENIOR TRAVEL ADVISOR
TRAVEL AND TRANSPORT
06.2014 - 11.2020
CORPORATE TRAVEL ADVISOR
HOBSON TRAVEL
01.2008 - 01.2014
CORPORATE TRAVEL ADVISOR
CARLSON WAGONLIT TRAVEL
01.1999 - 01.2008
Reservations Supervisor
Mti Vacations
01.1993 - 01.1999
Server
Kopper Kitchen Restaurant
Server/Bartender
Playoff's Sports Bar
Server
Roasiti's Pizza
Restaurant Manager
Rhondas Pancake House
TRAVEL COURSES
COLLEGE OF DUPAGE
GED -
GLENBARD WEST HIGH SCHOOL
MEDICAL TERMINOLOGY
WAUBONSEE JUNIOR COLLEGE