Overview
Work History
Education
Skills
Timeline
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Jill Fazio

Monroeville,PA

Overview

27
27
years of professional experience

Work History

Head Bartender

Primanti Bros. corp.
North Versailles , PA
10.2009 - 03.2024
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Introduced new seasonal and special events menu items to successfully increase monthly sales.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Completed regular bar inventories and daily requisition sheets.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Cater, Waitress, Barmaid

Woodys little italy
Versailles , PA
07.1997 - 04.2009
  • Loaded supplies and food into delivery vans and unloaded at events.
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Worked multi-course dinners with pre-plated foods.
  • Wrapped silverware efficiently and organized napkins for up to [Number] guests.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Poured wine, beer and cocktails for patrons.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Education

Education

IUP
Indiana, PA
05-2010

Nursing

Saint Margarets School of Nursing
Pittsburgh, PA
05-2003

Associate of Science - Science Education

Ccac
West Mifflin, PA
05-2002

Skills

  • Measurement accuracy
  • Garnish preparation
  • Blending techniques
  • Safe alcohol service
  • Sales Promotion
  • Cash Handling
  • interacting with customers
  • Outstanding customer service
  • Courteous

Timeline

Head Bartender

Primanti Bros. corp.
10.2009 - 03.2024

Cater, Waitress, Barmaid

Woodys little italy
07.1997 - 04.2009

Education

IUP

Nursing

Saint Margarets School of Nursing

Associate of Science - Science Education

Ccac

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Jill Fazio