Jill Fazio
Monroeville,PA
Overview
27
27
years of professional experience
Work History
Head Bartender
Primanti Bros. corp.
North Versailles , PA
10.2009 - 03.2024
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Upsold customers from shelf to premium brands to help boost sales.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Completed regular bar inventories and daily requisition sheets.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Cater, Waitress, Barmaid
Woodys little italy
Versailles , PA
07.1997 - 04.2009
- Loaded supplies and food into delivery vans and unloaded at events.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Worked multi-course dinners with pre-plated foods.
- Wrapped silverware efficiently and organized napkins for up to [Number] guests.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Upsold customers from shelf to premium brands to help boost sales.
- Poured wine, beer and cocktails for patrons.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Education
Education
IUP
Indiana, PA05-2010
Nursing
Saint Margarets School of Nursing
Pittsburgh, PA05-2003
Associate of Science - Science Education
Ccac
West Mifflin, PA05-2002
Skills
- Measurement accuracy
- Garnish preparation
- Blending techniques
- Safe alcohol service
- Sales Promotion
- Cash Handling
- interacting with customers
- Outstanding customer service
- Courteous
Timeline
Head Bartender
Primanti Bros. corp.
10.2009 - 03.2024
Cater, Waitress, Barmaid
Woodys little italy
07.1997 - 04.2009
Education
IUP
Nursing
Saint Margarets School of Nursing
Associate of Science - Science Education
Ccac