Jill Fitzpatrick
Kingston,NY
Summary
Skilled receptionist known for strong communication and organizational abilities. Experienced in handling customer inquiries and resolving complaints with professionalism. Ready to contribute to a positive work environment and support overall business success.
Overview
4
4
years of professional experience
Work History
Receptionist
TASCA
Kingston, New York
02.2024 - 06.2026
- Scheduled service appointments for all vehicle repairs. Ordered parts for recalls and assisted service advisors with anything they asked me to do.
- Assisted customers with inquiries and provided product information.
- Handled cash, credit, and debit transactions securely and accurately.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed tasks that contributed to team objectives and enhanced overall service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Provided exceptional customer service by utilizing active listening and engagement skills to meet patron needs.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
Receptionist/Customer Service Representative
Camping World RV
Kingston, New York
03.2022 - 05.2023
- Managed front desk operations to greet and assist visitors efficiently.
- Answered multi-line phone system, directing calls to appropriate departments.
- Maintained organized filing systems for important client and company documents.
- Assisted with administrative tasks, including data entry and document preparation.
- Supported team members with various projects to enhance office productivity.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
Education
Some College (No Degree) - Registered Nursing Program
State University of Delhi
Delhi, NYSkills
- Appointment scheduling
- Multi-line phone handling
- Cash management
- Office organization
- Customer inquiries
- Customer relationship management
Custom Section 1
I have a email from Jaime Tasca saying that I did a outstanding job on every secret shopper phone call I got all 5 times I excelled at my customer service skills and she actually sent a email to my General Manager I also got a written Thank you note from a customer thanking me for going above and beyond for them. Willing to learn anything new and I hope to hear from you soon. Thanks for your time.
Timeline
Receptionist
TASCA
02.2024 - 06.2026
Receptionist/Customer Service Representative
Camping World RV
03.2022 - 05.2023
Some College (No Degree) - Registered Nursing Program
State University of Delhi