JILL GALLOWAY
Resort Management Inc.
Naples,FL
1
Certification
42
years of professional experience
To Secure a position that will allow me the opportunity to utilize my CAM license and past experience to further my development as a Condominium Association Manager.
Work History
Condominium Association Manager LCAM
2 Years 10 Months- Managed budgeting and financial reporting to ensure fiscal responsibility and transparency within the association.
- Developed and implemented strategic plans to enhance member engagement and satisfaction.
- Collaborated with stakeholders to streamline operational processes, improving efficiency across departments.
- Led training sessions for staff, fostering professional growth and enhancing team performance.
Concierge
1 Year 10 Months- Personable Hotel Concierge with exceptional qualifications in hospitality management. Demonstrated engaging professionalism during guest interactions with top-notch skills to ensure resolution. Excellent interpersonal and communication skills. Provided exceptional concierge services to guests with proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions. Collaborated with team members to complete assignments efficiently and support guest needs. Consistently delivered hardworking performance in customer service roles with excellent customer service, multitasking and time management skills.
Front Desk Associate
1 Year- Personable Hotel Front Desk Agent with exceptional qualifications in hospitality management. Engaging professional with top-notch skills to ensure resolution. Excellent interpersonal and communication skills. Serviceoriented Front Desk Agent rings proven history of facilitating guest satisfaction in hospitality roles. Reliable, team-oriented, and efficiently completes assignments. Hardworking employee with excellent customer service, multitasking and time management skills.
Customer Service Representative
2 Years 2 Months- Assisted customers with making payments or establishing payment plans to bring accounts current.
Operations Manager
5 Years 6 Months- Crafted operations best practices using audits and project management team feedback.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Recruited, hired and trained crew members on application of projects
Owner / Operator
27 Years 11 Months- I owned and operated a successful Commercial & Residential Cleaning Company for 30 years. Started when I was 18 years old and sold it when I was 48 and moved to Marco Island to be closer to my sister.
Education
- Hotel Motel Management
Skills
Proficient with Microsoft Office
Excellent Time Management Skills
Interpersonal Communication Skills
Office Management
Integrity and Transparency
Problem Anticipation and Resolution
Calendar and Scheduling Software
Organization and Tracking
Community Relations
Project Oversight
Safety Procedures
Originality and Creativity
Property Details
Resort Management Portfolio CAM Naples
FL.
Certification
CAM License - 2022 CAM
Timeline
Condominium Association Manager LCAM
Resort Management Inc.
11.2023 - CurrentRead More
Concierge
J.W. Marriott Marco Beach
01.2022 - 11.2023Read More
Front Desk Associate
Charter Club of Marco Beach
01.2021 - 01.2022Read More
Customer Service Representative
Sunshine Ace Hardware
11.2018 - 01.2021Read More
Operations Manager
Marco Escapes
12.2012 - 06.2018Read More
Owner / Operator
Galloway Cleaning Service
08.1984 - 07.2012Read More
Ivy Tech Community College of Indiana
from Hotel Motel Management
Read More