Dynamic leader with a proven track record at Progressive Casualty Insurance Company, excelling in strategic planning and negotiation. Enhanced operational efficiency and excellent communication skills resulting in innovative solutions, fostering strong relationships with all business partners. Committed to integrity and ethics, I drive organizational success while ensuring compliance and accountability in all initiatives. Also a results-driven LCAM and property association professional with extensive experience in driving organizational success. Known for reliability and adaptability in achieving business objectives.
Overview
28
28
years of professional experience
Work History
Condominium Association President , LCAM
Ashmont "G" and Neighborhood Associations, Inc.
Tamarac, Florida
01.2021 - 07.2025
Assisted in developing strategic plans to enhance operational efficiency.
Supported property management initiatives by coordinating tasks and resources effectively.
Conducted research on industry trends to inform decision-making processes.
Engaged in team meetings to contribute ideas and solutions for improvement.
Created presentations to communicate strategic recommendations to leadership teams.
Participated in training sessions to build knowledge of organizational operations and culture.
Managed employees to maximize productivity while training staff on best practices and protocols.
Managed crisis situations effectively while minimizing disruption to daily operations.
Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Strengthened judiciary system, ensuring fair and impartial legal processes for all citizens.
Established and maintained strong relationships with customers, vendors and strategic partners.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Founded performance and merit-based evaluation system to assess staff performance.
Senior Litigation and Casualty Claims Specialist
Progressive Casualty Insurance Company
Ft. Lauderdale, Florida
06.1997 - 07.2017
Managed complex casualty claims processes, ensuring thorough investigation and accurate resolution.
Collaborated with legal teams to assess liability and negotiate settlements effectively.
Streamlined claims handling procedures, resulting in improved turnaround times and customer satisfaction.
Analyzed claim data to identify trends, informing strategic decision-making for risk management initiatives.
Led cross-functional meetings to address claim disputes, facilitating effective communication among business partners.
Developed strong relationships with medical providers, adjusters, and repair facilities to expedite strong defense for policyholders during the claims process.
Conducted detailed investigations, gathering crucial information from claimants, witnesses, and experts to inform decision-making processes.
Prepared superior business and professional correspondence to communicate with all parties concerning the case at issue.
Leveraged analytical skills to identify potential fraud patterns within submitted claims data sets.
Collaborated with legal counsel to successfully defend company interests during litigation proceedings.
Negotiated settlements with claimants and their legal representatives, achieving fair resolutions while minimizing financial risk for the company.
Provided exceptional customer service, addressing policyholder concerns and answering questions in a timely manner, both in professional spoken and written formats.
Examined policies, endorsements, and legal documents to determine insurance coverage.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability and claim exposure.
Maintained contact with claimants and attorneys to determine treatment status.
Negotiated all settlement agreements to resolve disputes, or defended insureds, regularly attending Mediations, Arbitrations, or Civil Trial.
Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
Education
Bachelor of Arts - Music Education
Rowan University
Glassboro, NJ
Licensed Community Association Manager - LCAM - Condo / HOA Law
State of Florida - DBPR
09-2022
Insurance Co. Employee All Lines Adjuster License - Insurance Claims
Florida Department of Insurance
State Of Florida
06-1989
Skills
Planning and coordination
Contract management
Innovation and creativity
Excellent overall communication skills
Decision-making
Vendor sourcing and negotiations
Planning and coordination
Timeline
Condominium Association President , LCAM
Ashmont "G" and Neighborhood Associations, Inc.
01.2021 - 07.2025
Senior Litigation and Casualty Claims Specialist
Progressive Casualty Insurance Company
06.1997 - 07.2017
Bachelor of Arts - Music Education
Rowan University
Licensed Community Association Manager - LCAM - Condo / HOA Law
State of Florida - DBPR
Insurance Co. Employee All Lines Adjuster License - Insurance Claims
On-site Licensed Community Association Manager (LCAM) at NEXT GENERATION MANAGEMENT SERVICESOn-site Licensed Community Association Manager (LCAM) at NEXT GENERATION MANAGEMENT SERVICES