Jill Glassman
Boca Raton,FL
Summary
Successfully and efficiently steered travel operations to generate high volume growth and revenue along with over 15 years experience in high-level executive support roles. Organized and professional.
Overview
28
28
years of professional experience
Work History
Personal Assistant for Private Residence
Cappadona Family
Boca Raton, FL
10.2019 - Current
- Developed systems for efficient management of daily operations in the house.
- Coordinated with outside contractors on all renovations or remodeling projects.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
Travel Coordinator/Operations Manager
Elite Travel Concierge
Boca Raton, FL
06.2016
- Oversee and handle all office operations including, new hires, training and scheduling
- Collaborated with other administrative team members, human resources and the finance department on special projects and events
- Book and assist clients with all aspects of their individual travel needs.
Tour Manager
Seahorse Sailing Adventures
Nassau, Bahamas
06.2017 - 03.2020
- Managed tour itineraries to ensure timely arrival at each destination.
- Created promotional materials for upcoming tours to increase bookings.
- Provided customer service support throughout the duration of each tour.
- Assisted with booking entertainment venues, meals, and sightseeing activities.
Marketing Assistant
MetLife Insurance
Miami, FL
01.2015 - 06.2015
- Assisted with the development and implementation of marketing campaigns.
- Organized promotional events, including scheduling speakers and coordinating activities.
Accounts Receivable
Newmark Company
VA
06.2013 - 06.2014
- Processed all new sales orders and created invoices for shipment
- Received all vendor invoices for payment
- Assisted customer's with tracking orders and returns.
Substitute Teacher Coordinator
Thoroughgood Elementary School
Virginia Beach, VA
06.2013 - 06.2014
- Substituted for grades K thru 5th
- Coordinated and ran all after school clubs
- Provided a creative and safe environment for children to expand their learning and creativity after school.
Bliss/Starwood Hotels Spa Concierge
Ft. Lauderdale
FL
08.2009 - 05.2012
- Handled all spa/salon operations including booking reservations, answering phones, retail sales, and opening and closing procedures
- Oversaw retail operations and product inventory
- Manged any group bookings and special events with in the spa.
Front Desk Manager
Red Door Salon & Spa
Ft. Lauderdale, FL
12.2004 - 06.2005
- Informed guests of spa services, programs and activities over the phone and in person
- Coordinated and booked all spa service appointments for individual and group clients
- Rotated between spa front desk management and monitoring the reservation room
- Verified end-of-day reports against credit and cash profits
- Responded to the needs and requests of the spa director.
Executive Assistant/Marketing Coordinator
Lifestyle Vacation Incentives
Delray Beach, FL
07.2001 - 06.2004
Divisional Assistant/Teller
Northern Trust Bank
Delray Beach, FL
02.1998 - 06.2001
- Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules
- Planning & Coordinating special events including, invitations, catering, valet & RSVP's
- Perform variety of duties assigned, new account reports, backup teller and all office expenses.
Cruise Incentive Manager
Lifestyle Vacation incentives
Delray Beach, FL
02.1996 - 02.1998
- Managed team of 10 of cruise professionals
- Coordinated all promotional group reservations, trained all new employees and staff liaison to CEO
- Handled all ticketing, invoicing and financial registry for cruise lines
- Personal/Marketing assistant
- Managed all daily correspondence and marketing material
- Assisted in updating and keeping current all new and existing policies
- Reorganized and refiled entire office
- Executive Assistant the CEO, marketing manager and senior product managers
- Collaborated with other administrative team members, human resources and the finance department on special projects and events
- Assisted Sales Department with Media Packages and Product and Broker Agreements.
Education
Associate of Arts - Liberal Arts
Palm Beach Community College
Skills
- Project Management, Staff Motivation and Development, Excellent Customer Relations, over 10 years in the travel and hospitality business
- Event Planning
- Travel Coordination
Community Service
Currently volunteer for City of Boca Raton for Special Events
Timeline
Personal Assistant for Private Residence
Cappadona Family
10.2019 - Current
Tour Manager
Seahorse Sailing Adventures
06.2017 - 03.2020
Travel Coordinator/Operations Manager
Elite Travel Concierge
06.2016
Marketing Assistant
MetLife Insurance
01.2015 - 06.2015
Accounts Receivable
Newmark Company
06.2013 - 06.2014
Substitute Teacher Coordinator
Thoroughgood Elementary School
06.2013 - 06.2014
Bliss/Starwood Hotels Spa Concierge
Ft. Lauderdale
08.2009 - 05.2012
Front Desk Manager
Red Door Salon & Spa
12.2004 - 06.2005
Executive Assistant/Marketing Coordinator
Lifestyle Vacation Incentives
07.2001 - 06.2004
Divisional Assistant/Teller
Northern Trust Bank
02.1998 - 06.2001
Cruise Incentive Manager
Lifestyle Vacation incentives
02.1996 - 02.1998
Associate of Arts - Liberal Arts
Palm Beach Community College