Jill Graham
Walters,OK
Summary
Service-oriented individual with a strong background of communication and customer service skills while completing deadlines and demands. Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking new opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
County Administrator and Customer Service Rep.
Oklahoma Farm Bureau
Lawton, OK
10.2020 - Current
- Assisted with economic and membership development within the county for the County Board.
- Organized events such as monthly County Board meetings, the annual Area Meeting, the Annual Board meeting, the annual Resolution meeting, annual Legislative Dinner, and annual State Convention meeting.
- Prepared monthly Board meeting packets for County Board members that included an agenda, minutes of the previous months meeting, financial reports for multiple accounts, and a new members list.
- Conducted research to identify cost savings opportunities for the County and Insurance office.
- Formed and sustained strategic relationships with insureds and members.
- Provided customer service to insureds and members by maintaining a positive and encouraging demeanor.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting customer and member relationships in person, over the phone and by email.
- Entrusted to process payments using confidential information over the phone and in person.
- Contacted existing and potential new customers and members by phone and email communication.
- Maintained insured and member paper and online files containing confidential information.
- Detailed coverages to insureds on existing policies and policies they were purchasing along with a thorough explanation of member benefits.
- Scheduled appointments for Insurance Agents and Sub-Agents.
- Appraised inventory levels on frequent basis, ordering supplies to keep quantities well-stocked.
- Prepared log entries to record various business activities such as premium and membership payments.
- Reconciled bank statements by comparing statements and deposit receipts with general ledger entries for cash and check payments for the Comanche County Farm Bureau Insurance office.
- Reconciled County financial records to ensure accurate reporting leading up to monthly County Board meetings.
- Assisted in the preparation of financial statements, reports and records on paper logs along with Quickbooks for the County Board.
- Produced specific financial reports for Board Treasurer review.
- Maintained the confidentiality of financial information and county records by keeping them in a locked and secure location with limited access.
- Managed daily bookkeeping tasks including ledger maintenance and preparing daily deposits for both the Insurance business and County Board.
- Calculated, produced and mailed checks for utilities, building maintenance and repairs, office supplies, taxes, sponsorships and other operational payments.
- Constructed and worked booths at local County livestock shows to recruit new members.
- Conducted weekly building maintenance service to ensure a clean and safe working environment.
Cosmetologist
Self-Employed
Vernon, TX
01.2016 - 09.2019
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
- Collected payment from customers and scheduled next appointments.
- Scheduled appointments for customers using Square scheduling.
Paraprofessional
Vernon Independent School District
Vernon, TX
08.2017 - 01.2019
- Promoted student learning by providing individualized and small group support to reinforce classroom topics to students with individual needs.
- Maintained focused, inclusive and supportive learning environments.
- Supervised students and maintained security throughout school buildings and on field trips.
- Applied positive reinforcement for performance to redirect negative behaviors.
Server
Three Hearts Steakhouse
Vernon, TX
08.2012 - 02.2017
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Northside Independent School District
05-2014
Certificate of Completion - Cosmetology
Vernon College
11 2015
Some College (No Degree) -
Vernon College
Skills
- Organization
- Customer Service
- Social skills
- Administrative procedures
- Sales and marketing
- Strong manual dexterity
- Organizational Leadership
- Customer Retention
- Data Management
- Effective Communication
- Self Motivation
- Attention to Detail
- Teamwork and Collaboration
- Professionalism
- Scheduling
- Problem-Solving
Accomplishments
- 2022 District 4 County Administrator of the Year
Certification
- Oklahoma Insurance Agent License
- Texas Cosmetology License
Timeline
County Administrator and Customer Service Rep.
Oklahoma Farm Bureau
10.2020 - Current
Paraprofessional
Vernon Independent School District
08.2017 - 01.2019
Cosmetologist
Self-Employed
01.2016 - 09.2019
Server
Three Hearts Steakhouse
08.2012 - 02.2017
High School Diploma -
Northside Independent School District
Certificate of Completion - Cosmetology
Vernon College
Some College (No Degree) -
Vernon College
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