Jill Holderfield
Tazewell,VA
Summary
Seeking a position where I can maximize my 15+ years of developing and leading individuals and teams with a strong commitment to building business performance. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
14
14
years of professional experience
Work History
Director of Franchise Success
Deka Lash
Remote
03.2022 - 02.2024
- Enhanced team collaboration, set performance goals, and conducted evaluations.
- Developed high-performing teams through mentorship and strategic planning.
- Improved project efficiency with resource allocation and time management.
- Boosted client satisfaction through exceptional relationship management.
- Established a culture of continuous improvement and ensured compliance.
Franchise Business Consultant
Regis
Remote, IN
09.2020 - 03.2022
- Collaborated with franchisees for business growth and compliance.
- Increased franchisee satisfaction through expert guidance.
- Managed franchise agreements and facilitated dispute resolution.
- Analyzed data and provided actionable recommendations for growth.
Ulta
Manager
08.2019 - 09.2020
- Exceeded sales and operational goals.
- Increased team productivity with streamlined processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Senior District Leader
Regis
Remote
08.2010 - 07.2019
- Oversaw day-to-day operations, ensuring regulatory compliance.
- Utilized multi-unit experience to oversee and optimize operations across multiple locations.
- Recruited, trained, supervised, evaluated and mentored staff members.
Skills
- Strategic Planning
- Team Development
- Business Optimization
- Operations Management
- Budget Control
- Corporate Communications
- Leadership Development
Additional Information
MyTime
- Conducted comprehensive training for effective MyTime utilization.
- Provided one-on-one coaching and support for a smooth transition.
FranConnect
- Implemented FranConnect for seamless communication and document management.
- Provided ongoing support and training on FranConnect features.
FranMetrics
- Implemented FranMetrics for measuring and analyzing key performance indicators.
- Utilized FranMetrics for data-driven decision-making.
Timeline
Director of Franchise Success
Deka Lash
03.2022 - 02.2024
Franchise Business Consultant
Regis
09.2020 - 03.2022
Ulta
Manager
08.2019 - 09.2020
Senior District Leader
Regis
08.2010 - 07.2019