Jill Holloway
Bayshore,NY
Summary
A meticulous professional highly motivated to maintain customer satisfaction and contribute to the success of a company. Proven track record of managing large volumes of inbound calls, effortlessly sustaining satisfactory relationships with clients. Skills extend to various systems, excelling in listening and multitasking. Authorized to work in the US for any employer. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Independent decision-making skills and sound judgment positively impact company success.
Overview
15
15
years of professional experience
2
2
Certification
Work History
ASSISTANT MANAGER/RECEPTIONISTS
ASHLEY'S HOME STORE
01.2024 - Current
- Created Purchase orders via storis cmx and excel programs
- Assisted in managing sales team to exceed monthly targets and deliver exceptional customer service
- Provided personalized assistance and product recommendations to enhance the shopping experience
- Implemented effective inventory management strategies to ensure product availability and minimize stockouts
- Conducted and attended product knowledge training sessions to educate new staff on features, benefits, and selling techniques
Beauty Consultant
Target / Ulta
10.2022 - 12.2023
- Consultant to new and return guest
- Arrangement of new merchandise Sale plans, Revisions & POGs
- Responsible for the training of all new hires in my department
- Engaged with guest on a constant basis with the ability to provide exceptional problem-solving skills
- Maintained an outstanding level of quality customer relations skills with resolution of multiple situations
- Upselling on a consistent basis bringing my area to Number 1 in the Region
Brand Ambassador
Midori Cosmetics
12.2015 - 02.2021
- Company Overview: Brand Ambassador
- Worked cross-functionally with retail and marketing to drive brand consistency and alignment
- Accessed brand social media pages to stay abreast of launches and campaigns
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers
- Reinforced branding initiatives by coordinating presentations and creating marketing campaigns to maximize outreach
- Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios
- Brand Ambassador
Personal Care Aide
Self employed
01.2012 - 07.2015
- Maintained daily living standards by assisting client with personal hygiene needs
- Followed care plan and directions to administer medications
- Provided patients with transportation to and from doctor appointments
Conference Center Coordinator
UBS Financial Services
01.2006 - 01.2011
- Organized and scheduled booking events/conference rooms for two buildings
- Handled catering, beverage selections and audio-visual arrangements
- Handled and uploaded event changes and cancellations within EMS system
- Coordinated and allocated equipment, supplies and staff services for events
- Also interfaced and acted as a liaison with clients and client guest
- Directed traffic during duration of meetings while acting as a receptionist for any floor in need
Education
Some college - Psychology
LIU Brooklyn
Brooklyn, NY06.2008
Skills
- Hospitality
- Presentation Skills
- Senior Care
- Branding
- Client customer service
- Management
- Guest and conference service training
- Reception
- Miscellaneous computer systems
Money Handling
Customer Relations
Staff Training and Development
Certification
Home Health Aide, Present
Timeline
ASSISTANT MANAGER/RECEPTIONISTS
ASHLEY'S HOME STORE
01.2024 - Current
Beauty Consultant
Target / Ulta
10.2022 - 12.2023
Brand Ambassador
Midori Cosmetics
12.2015 - 02.2021
Personal Care Aide
Self employed
01.2012 - 07.2015
Conference Center Coordinator
UBS Financial Services
01.2006 - 01.2011
Some college - Psychology
LIU Brooklyn
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