Jill Hopgood
Dyersburg,TN
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
27
27
years of professional experience
Work History
Patient Access Representative
West Tennessee Healthcare
02.2022 - 02.2024
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
School Nutrition Worker
Dyersburg City School District
07.2009 - 05.2020
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Preserved inventory of nutrition-related supplies and equipment.
Home Daycare Provider
Self-employed
12.2003 - 06.2009
- Enhanced children''s cognitive development by implementing age-appropriate educational activities and playtime.
- Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Facilitated social development by encouraging positive interactions between children during group activities.
- Improved overall well-being of children by incorporating physical activity into daily routines.
- Provided consistent emotional support through active listening, empathy, and encouragement during challenging situations or transitions.
Accounts Payable Clerk
ParkView Methodist Hospital
04.1997 - 06.2001
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Matched purchase orders with invoices and recorded necessary information.
Education
General -
Dyer County High School
Newbern, TN06.1991
Skills
- HIPAA Compliance
- Multitasking
- VA Authorizations
- Registration and Admissions
- Appointment Scheduling
- Insurance Verification
Timeline
Patient Access Representative
West Tennessee Healthcare
02.2022 - 02.2024
School Nutrition Worker
Dyersburg City School District
07.2009 - 05.2020
Home Daycare Provider
Self-employed
12.2003 - 06.2009
Accounts Payable Clerk
ParkView Methodist Hospital
04.1997 - 06.2001
General -
Dyer County High School