Jill Howell
Niles,MI
Summary
Seeking to take the next career step with a highly respected company organization dedicated to producing positive outcomes and delivering exceptional customer service
Overview
33
33
years of professional experience
Work History
Medical Records Clerk
Chalet of Niles
Niles, MI
09.2021 - 12.2024
- Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations
- Reviewed medical charts for completeness, accuracy, and proper documentation
- Created new patient records in electronic health record (EHR) system
- Assisted healthcare providers in locating specific patient information as requested
- Maintained accurate and up-to-date medical records for XX patients
Medical Receptionist
Allied Bone and Joint
Mishawaka, IN
05.2021 - 08.2021
- Answer Multi Phone Lines
- Schedule patient appointments
- Collect payments
- Reply to emails and faxes in timely manner
- Maintain clean work station
- Distribute scanned items to charts
- Verify insurances are active
Front Receptionist
St. Joseph Behavioral Health
Mishawaka, IN
01.2020 - 07.2020
- Answer Multi Phone Lines
- Schedule patient appointments
- Collect payments
- Maintain spreadsheet
- Order supplies
- Reply to emails and faxes in timely manner
- Maintain clean work station
Senior Supply Clerk, Medical Records, Assistant Payroll/Scheduling Coordinator
Lakeland Continuing Care Pine Ridge Nursing and Rehabilitation
Stevensville, MI
01.2005 - 11.2019
- Scheduling Coordinator and Payroll Administrator for 80 associates
- Ordered necessary supplies and maintained building inventory
- Answered phones and performed concierge services for residents and their families
- Verified proper invoice coding
- Documented and tracked Associates' continuing education classes in MyLearning
- Tracked licenses and ensured timely renewals
- Organized and maintained a clean, efficient, and confidential work area
Unit Clerk/ Nursing Assistant
Lakeland Hospital
Saint Joseph, MI
01.2001 - 12.2005
- Answered phones and performed concierge services for patients and their families
- Performed patient data entry with a sharp attention to detail, accuracy, and confidentiality
- Ordered necessary supplies and maintained unit inventory
- Took patient vital signs
- Organized and maintained a clean, efficient, and confidential work area
Administrative Clerk
Woodwind and Brasswind
South Bend, IN
01.1995 - 12.2001
- Managed heavy walk-in traffic and coordinated visits and meetings
- Fielded a high volume of incoming calls on a multi-line phone system
- Assisted customers with placing orders and in locating lost packages/orders
- Created working schedule for staff
- Provided administrative support to company CEO
Service Dept. Receptionist
Georgie Boy Manufacturing
Edwardsburg, MI
01.1992 - 12.1995
- Greeted customers and performed concierge services to ensure complete customer satisfaction
- Fielded a high volume of incoming calls on a multi-line phone system
- Scheduled customer service appointments
- Provided administrative support company management
- Prepared and processed customer invoices
- Handled filing and records management
Education
Andrews University
Berrien Springs, MI12.1983
Skills
- Managing multi-line phones
- Communicating with patients and their families
- Dependable and punctual
- Detail-Oriented
- Providing high-quality, confidential client and patient service
- Professional, friendly demeanor on the phone, via email, and in person
- Appointment Management
- Strong administrative skills
- MyLearning software
- Typing (45 wpm)
- Data entry
- Like to learn new skills
- Microsoft Office (Outlook, Word, Excel)
- Interpersonal Skills
- File Maintenance and Records Management
- Taking initiative
Willing To Relocate
Mishawaka, IN
Timeline
Medical Records Clerk
Chalet of Niles
09.2021 - 12.2024
Medical Receptionist
Allied Bone and Joint
05.2021 - 08.2021
Front Receptionist
St. Joseph Behavioral Health
01.2020 - 07.2020
Senior Supply Clerk, Medical Records, Assistant Payroll/Scheduling Coordinator
Lakeland Continuing Care Pine Ridge Nursing and Rehabilitation
01.2005 - 11.2019
Unit Clerk/ Nursing Assistant
Lakeland Hospital
01.2001 - 12.2005
Administrative Clerk
Woodwind and Brasswind
01.1995 - 12.2001
Service Dept. Receptionist
Georgie Boy Manufacturing
01.1992 - 12.1995
Andrews University