Jill Jackson
Summary
Attentive Dispatcher bringing 11 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
28
28
years of professional experience
1
1
Certification
Work History
911 & MIH Dispatcher
Coastal Medical Transport
11.2011 - Current
- Questions callers to determine nature of problems and locations to direct type of response needed.
- Receives 911 and non-emergency calls and dispatches calls to appropriate vehicle and level of service.
- Retrieves ETAs from crew members to ensure timely appointments are made.
- In constant communications with facilities and patients to update with ETAs.
- Relays latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documents details in system.
- Assesses emergency requests and make quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and a fast-paced environment.
- Offers friendly and efficient service to customers, handling challenging situations with ease.
3rd Key Holder
TJX Companies
06.1995 - 11.2011
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
High School Diploma -
Dighton-Rehoboth Regional High School
North Dighton, MA06.1992
Skills
- Ems Dispatch
- Information Intake
- Medical Emergency Response
- Information Documentation
- Dispatcher Monitoring
- Special Requests
- Emergency Call Routing
- Computer-Based Dispatch Systems
Certification
- EMD - Emergency Medical Dispatch
- EMT - Emergency Medical Technician
- CPR
Timeline
911 & MIH Dispatcher
Coastal Medical Transport
11.2011 - Current
3rd Key Holder
TJX Companies
06.1995 - 11.2011
High School Diploma -
Dighton-Rehoboth Regional High School
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